Jobs in Otsego County, NY

The Property Examiner (Inhouse) evaluates first and third-party property claims to determine coverage and damages based upon sound claim knowledge. They manage the claim process including coverage verification investigation evaluation and disposition of the claim in compliance with applicable insura...

The Quality Assurance (Hybrid) position will review daily work and phone calls for compliance with multiple lines of business. The position applies working knowledge of established underwriting procedures workflow processes and regulatory requirements to the timely review of processed transactions.D...

The CSR Specialist (Hybrid) will monitor processing level work providing a higher level of support to the division and agents including process insurance applications endorsements renewals cancellations and data entry.Duties & Responsibilities:Support daily work interactions between CSRs and agents....

The Claims Analyst is a performance reporting role within the claims operations team. They are responsible for data gathering and reporting needs of claims division.Duties & Responsibilities:Refresh and maintain existing datasets used in report creation and reference for team and management (i.e. cl...

The Interaction Management Coach is responsible for the coaching of internal and external employees on customer interactions with the primary focus on areas of opportunity to enhance our customers experiences through voice email chat and other personal interactions. With supervision provide staff sc...

The Quality Assurance Administrator (Hybrid) will monitor and assess interactions between agency services and agency technical support with company agents. They will assist with process development identification and development of training methods plan and coordinate training events professional st...

The Project Manager is responsible for the direction coordination implementation execution control and completion of projects while remaining aligned with the strategy commitments and goals of the organization.Duties & Responsibilities:Coordinate internal resources and third-party vendors for the fl...

The Customer Service Operations Analyst will utilize a wide range of analytical methods and techniques to interpret customer data provide insights to enhance the customer experience and ensure operational sustainability.Duties & Responsibilities:Collect clean and analyze customer service data from v...

The Ecommerce Supervisor (Hybrid) will assist in the oversight and accomplishment of division objectives by supervising staff and organizing and monitoring work processes. They will also assist with the identification and recommendation of improvements in automation and technology as well as procedu...

Claims Supports responsibility is to provide a supporting role for the Auto Casualty and Property Claims divisions. Accuracy and timeliness of Support assignments have a direct impact on the claim experience and compliance with numerous insurance regulations.Duties & Responsibilities:FilingDistribut...

The Experience Designer will utilize design thinking methodology to prove recommendation success through prototyping implementing solutions and providing support for projects organizationally. The Experience Designer is the expert in journey findings and recommendations across the entire customer li...

The Brand Analyst will analyze and evaluate brand performance and perception relative to the market. The Analyst will gather compile and understand data including conducting market research and providing actionable insights to enhance customer engagement brand equity and visibility. The Analyst will...

The BCDR Specialist (Hybrid) will apply business continuity management and resiliency techniques and knowledge to the development assessment execution and reporting of the risk management program. They will effectively lead one or more specialty areas of the risk management program as applicable to...

The Document Processor (Hybrid) is responsible for handling incoming documents storage and data entry to keep business operations running smoothly. The position will process incoming mail faxes and electronic documents including image video and audio files from internal and external addition the Do...

The Human Resource Information Specialist develops and manages business intelligence solutions for human resources and the organization. They provide training and technical support for the division and the organization.Duties & Responsibilities:Develop and implement new processes and systems for eff...

The Process Engineer is a strategic partner in identifying potential process engineering opportunities. This individual should be a self-directed change agent able to implement new initiatives across multiple departments in a systemic way delivering substantial impact to the overall organization. Th...