Contact Center Jobs in USA

Telecom Engineer remote w2 only Job Summary: - Serve as an expert on NICE CXOne system administration and complex telecommunications infrastructures. - Lead the design and implementation of contact center infrastructure solutions. - Evaluate existing technology and processes proposing improvements...

Genesys IVR Tester (with Cyara) Onsite Newark NJ Contract: 6 Months Pay Rate: $40/hr on W2 We are looking for an experienced Genesys IVR Tester with strong Cyara expertise and a background in BFSI (Banking Financial Services Insurance) environments. This role is fully onsite in Newark NJ....

Sutherland Global Services is seeking a dynamic and strategic-thinking person to join us as a Senior Account Manager overseeing one of our growing programs within the Education Tech Vertical. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling ca...

Experian is driving innovation by delivering advanced solutions that redefine how millions of customers work with us. Were looking for an experienced Prompt and Automation Engineer Lead to help shape our next-generation Intelligent Virtual Assistant (IVA). In this role reporting to the Director Cust...

Contact Center Travel Support AgentLocation:Remote (Company headquarters based in Denver Colorado). Applicants must currently reside in Utah.Employment Type:Full-TimeReports to:Contact Center SupervisorWe are seeking an experiencedTravel Support Agentto join our customer support team at a leading On...

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.Summary of the Job:This position will be responsible for leading a team in a 24x7 365 day per year Fraud and Dis...

Education and Experience:Bachelors degree is preferred but is not required for this position based on equivalent and progressive experience in lieu of a degree2 years customer service experienceDemonstrates knowledge of and ability to grasp technical language functionality and support for Contact Ce...

Job Summary:The IEEE Contact Center Associate will be responsible to service and troubleshooting IEEE Product & Service challenges presented by internal and external customers including members individuals staff and volunteers via chat bulk mail phone and interdepartmental communications.The incumbe...

Job Summary:The IEEE Contact Center Associate will be responsible to service and troubleshooting IEEE Product & Service challenges presented by internal and external customers including members individuals staff and volunteers via chat bulk mail phone and interdepartmental communications.The incumbe...

The primary role of the Quality Assurance Specialist is to work with thetraining and quality team to support Contact Center and Client Teams training activities as well as monitor and analyze the overall quality of all multichannel customer contacts. Develop and periodically review and implement pro...

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development...

This is an entry level role for our Training Specialist (or Trainer) whom will report to the Customer Experience Manager (CXM). In some cases the CXM is assisted indirectly/directly by another Training Specialist and/or Supervisor. The Training Specialist is responsible for the overall Training Lear...

DescriptionOneTouch Direct is looking for enthusiastic Inside Sales Representatives to join our vibrant team. As a leading provider of contact center solutions we pride ourselves on delivering exceptional service to our clients and their this role you will utilize your sales skills to connect with...

Under the direction of the Program Manager the Technical Analyst will review energy assessment reports and create a scope of work for a home-based assessment report. The analyst will also be responsible for sending scope of work to contractors and follow up on work order request as needed. This role...

Humach is a fast-growing industry pioneer in the contact center and digital agent /AI industry focusing on customer sales and support. For over 35 years the leadership at Humach has continued to revolutionize the CX industry into where we are today. We combine the best of human and digital agents f...

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering o...

Hours:Shift Start Time:VariableShift End Time:VariableAWS Hours Requirement:8/40 - 8 Hour ShiftAdditional Shift Information:Weekend Requirements:No WeekendsOn-Call Required:NoHourly Pay Range (Minimum - Midpoint - Maximum):$49.700 - $64.130 - $71.820The stated pay scale reflects the range that Sharp...

Location:Hagerstown Maryland United StatesJob ID: R0115008Date Posted:Company Name:Hitachi Rail USA Inc.Profession (Job Category):Customer Service & Contact Center OperationsJob Schedule:Full timeRemote:NoAbout UsA career at Hitachi Rail will help create a legacy. With operations in every corner of...

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses...

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses...