Genesys IVR Tester

Newark, DE - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Genesys IVR Tester (with Cyara) Onsite Newark NJ

Contract: 6 Months

Pay Rate: $40/hr on W2

We are looking for an experienced Genesys IVR Tester with strong Cyara expertise and a background in BFSI (Banking Financial Services Insurance) environments. This role is fully onsite in Newark NJ.

Key Responsibilities

Perform end-to-end IVR testing for Genesys-based contact center systems.
Develop test cases test plans and automation scenarios using Cyara.
Validate call flows prompts routing logic integrations and backend responses.
Execute functional regression and load testing cycles.
Identify defects analyze root causes and work with dev teams for resolution.
Ensure testing quality and compliance aligned with BFSI standards.
Provide clear documentation test evidence and status reporting.

Must-Have Skills

Strong hands-on experience with Genesys IVR testing
Cyara test automation expertise (critical)
BFSI domain experience (banking/financial call flows compliance security)
IVR call flow analysis CTI understanding voice app testing
Knowledge of APIs backend validations and log analysis
Strong communication and defect-tracking skills (Jira/ALM/QC)

Nice to Have

Exposure to SIP telephony protocols and call routing
Experience working in Agile teams

Genesys IVR Tester (with Cyara) Onsite Newark NJ Contract: 6 Months Pay Rate: $40/hr on W2 We are looking for an experienced Genesys IVR Tester with strong Cyara expertise and a background in BFSI (Banking Financial Services Insurance) environments. This role is fully onsite in Newark NJ. ...