SRS Call Pod Triage RN – Part Time – Day Shift

Hours:

Shift Start Time:

Shift End Time:

AWS Hours Requirement:

Additional Shift Information:

Weekend Requirements:

On-Call Required:

Hourly Pay Range (Minimum - Midpoint - Maximum):

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors including an applicants years of experience unique skills and abilities education alignment with similar internal candidates marketplace factors other requirements for the position and employer business practices.

Please Note:As part of our recruitment process you may receive communication from Dawn our virtual recruiting assistant. Dawn helps coordinate scheduling for screening calls and interviews to ensure a smooth and timely experience. Rest assured all candidate evaluations and hiring decisions are made by our recruitment and hiring teams.
What You Will Do
Utilizes clinical experiences and expertise to assess and facilitate patient access. Responsible for triaging incoming calls from clients assessing needs giving appropriate clinical dispositions and educating callers when appropriate regarding immediate care advice and preventative behaviors per electronic triage protocol program and SRS guidelines. Assists patients staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to the designated patient population. Serves as technical nursing expert for assigned area.

Required Qualifications

• 3 Years RN experience in related clinical area.
• California Registered Nurse (RN) - CA Board of Registered Nursing -REQUIRED
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

• Bachelors Degree in Nursing
• Triage experience.
• Leadership experience.
• ACLS Certification (Advanced Cardiac Life Support) - American Heart Association -PREFERRED
• Pediatric Advanced Life Support (PALS) - American Heart Association -PREFERRED
• Neonatal Resuscitation Program (NRP) - Various-Employee provides certificate -PREFERRED

Essential Functions

• Clinical skills
  Demonstrates clinical knowledge skill and technical expertise in assigned area and within scope of practice; including thorough knowledge of nursing process with ability to conduct sound nursing assessments and develop implement and evaluate a plan of care for each patient call.
  Documents all inquiries according to department standards for medico legal/statistical purposes using the Electronic Medical Record/database to assess educate and document all information in an accurate manner.
  Meets minimum established quality and productivity standards.
  Participates in department in-services and other continuing education activities.
  Complies with California State Nurse Practice Act department standards policies and procedures.
  Maintains confidentiality of all interactions.
  Maintains knowledge of contact center office equipment.
  Triages patients collects pertinent information recognizes the urgency of the patients problem and routes to physician as needed. Partners with staff and providers to triage urgent Follow My Health messages.
  Schedule patient appointments.
  Uses well developed triage and assessment skills superior nursing process skills critical thinking skills and problem solving skills to deliver all nursing care.
  Utilizes excellent written verbal telephone and interpersonal communication skills and basic telehealth counseling skills.
  Read analyze and interpret company software guidelines health references professional journals technical procedures or government regulations. Effectively present information and respond to questions.
  Has familiarity/experience with client interaction on the telephone.
  May act as a clinical resource for assigned area.
  Participates in clinical projects as directed by the physician or manager including involvement with unit-based quality improvement process.
• Department efficiency and effectiveness
  Organizes and completes daily requirements and responsibilities.
  Works well as a team member.
  Works effectively with minimum supervision.
  Customer service focused/oriented.
  Daily Organization Utilizes daily schedule and other electronic resources to route calls and inform patients accurately regarding provider status. Is ready to begin taking calls at established start of shift. Limits personal time to ensure appropriate time ready to receive calls throughout the shift. Completes work within assigned hours.
  Respond to changing circumstances and prioritize patient needs.
  Responds to urgent and emergent situations in a calm and capable manner. Utilizes good judgment and problem solving ability.
  Assists in other departments as assigned to meet staffing needs.
  Troubleshoots and resolves problem calls.
• Leadership
  Assists with training and education of new and existing staff.
  Consistently proactive in team development and in problem solving to meet department goals and support changes.
  Acts as a resource and role model for staff.
  Facilitates inter-departmental cooperation and teamwork.
  Adheres to Sharp HealthCare standards of conduct.
• Medication management
  Maintains current knowledge of applicable medications.
• Nursing Competencies
  Successfully completes Nursing Competencies with a score of 90% or greater in each section Great.
  Successfully completes Nursing Competencies with a score of 90% or greater on all but one section. Passed on retesting Good.
  Unsuccessful in passing more than one section of Nursing Competency Testing and/or failed to pass testing on second attempt Needs Improvement.
• Technical skills
  Demonstrates knowledge of equipment and Information Systems applications.
  When necessary activate emergency procedure per protocol - code fire etc.
  Documents patient care events in a thorough and accurate manner. Manages and completes AEHR tasks per prescribed timelines.
  Support and knowledge of new applications and policies: AEHR Abbreviations etc.
  Using a keyboard type proficiently and accurately; type a minimum of 30 words per minute with 0-2 errors; proof work.
  Performs data entry at the time of call with ability to multi-task; simultaneously thinks talks and types.
  Practice pleasant telephone voice and telephone etiquette.
  Practice positive enthusiastic helpful personality.
  Maintain knowledge of insurance and scheduling requirements.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin gender gender identity sexual orientation age status as a protected veteran among other things or status as a qualified individual with disability or any other protected class