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Serve as the primary point of contact for customer inquiries complaints and feedback.Handle incoming calls emails and chat messages in a timely and professional manner.Provide accurate information about products services and policies.Resolve customer issues effectively or escalate complex cases to t...

Direct Customer Engagement: Actively monitor and respond to all incoming customer queries comments and direct messages (DMs) across our primary social media and community channels (Facebook Instagram Twitter TikTok WhatsApp) Email Live Chats In-app Chats and WhatsApp.Issue Resolution: Efficiently tr...

A Switchboard Telephonist accepts delivers and responds to Guest and management messages enquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer.What will I be doingAs a Switchboard Telephonist you will accept deli...

What are we looking forSwitchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Positive attitude and good communication skil...