Customer Service Representatives
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Our client is Nigerias leading full-service print and copy center offering quality printing solutions for everyday & corporate printing needs. Established with a firm commitment to efficient service and customer service satisfaction they are currently in need of a Customer Service Representative
Location: Lagos State
Job Summary
The Customer Service Representative (Frontliner) serves as the first point of contact for customers providing professional assistance resolving inquiries and ensuring a seamless service experience. The role focuses on delivering exceptional customer satisfaction through effective communication prompt issue resolution and adherence to company service standards.
Job Responsibilities
- Welcome and attend to walk-in customers courteously and professionally.
- Provide accurate information on company products services and policies.
- Handle customer inquiries complaints and requests efficiently.
- Process transactions payments and service orders where applicable.
- Maintain up-to-date customer records and documentation.
- Escalate unresolved or complex issues to the appropriate supervisor or department.
- Ensure the front desk or service area is clean organized and customer-friendly.
- Promote company offerings and ensure customers have a positive service experience.
- Collect and relay customer feedback to improve service quality.
- Adhere to company policies procedures and operational standards.
Job Requirements
- First Degree in Business Administration Marketing or related field.
- MINIMUM 3 years proven experience in customer service retail hospitality or front desk operations.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in MS Office and basic knowledge of CRM or POS systems.
- Neat appearance courteous disposition and positive attitude.
- Ability to multitask prioritize and work effectively under pressure.
- Must demonstrate professionalism and a strong commitment to customer satisfaction.
Company Industry
Industrial Machinery Manufacturing / Industrial Gases / Petrochemicals
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
