Staff Optimization Consultant

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

Why Join Airwallex Right Now

Airwallex is experiencing explosive global growth and we are leading the charge by deeply embedding Artificial Intelligence into our DNA. We believe in empowering our people just as much as our merchants.

When you join us youll be equipped with powerful cutting-edge internal AI tools designed to supercharge your onboarding-learning curve data analysis help automate repetitive tasks and surface deep insights instantly. This means more time doing what you do best: solving complex problems innovating and driving massive impact for our largest clients. If you want to work at the intersection of hyper-growth fintech and revolutionary AI technology youve found your home!

About the Team

The Merchant Services team at Airwallex is on a mission to build the future of global digital commerce. We provide seamless lightning-fast payment solutions to businesses of all sizes ensuring they can effortlessly process transactions manage global revenue and scale without borders.

We are obsessed with innovation exceptional customer support and constant improvement. At Airwallex we dont just process payments we empower businesses with the cutting-edge financial infrastructure they need to dominate a dynamic global market with online payments acceptance & its performance being the core of it.

What Youll Do

As a Staff Optimization Consultant you will join an existing team of trusted payment optimization consultants for Airwallexs global merchants. Youll sit at the heart of our ecosystem collaborating with Account Managers Product Teams and Data Scientists to uncover hidden opportunities master fraud mitigation and skyrocket transaction success rates.

Key Responsibilities

• Uncover Insights: Leverage massive datasets and industry trends to identify high-impact opportunities that boost our customers payment performance.

• Design the Playbook: Create and continuously refine our standard methodologies for payment optimization keeping Airwallex steps ahead of the industry.

• Merchants engagement: Confidently lead deep-dive discussions with our enterprise clients regarding their payment performance acting as their ultimate strategic advisor.

• Empower Teams: Train our Sales and Account Management teams on payment optimization tactics equipping them with the knowledge and tools to win.

• Co-Create Optimization Levers: Partner directly with Product Engineering and Data Science teams to build next-generation AI/ML-powered optimization techniques that automate smart routing reduce costs and maximize success rates.

• Shape the Roadmap: Synthesize client feedback and boots-on-the-ground learnings to directly influence Airwallexs core product roadmaps.

• Connect the Ecosystem: Liaise with external global stakeholders including major card issuers and networks to optimize the payment pipeline.

Who You Are

• The Payments Expert: You bring 5 years of experience in the payments space with a deep understanding of e-commerce card-based processing and optimization.

• Regulations aware: You know card network rules inside out and have a strong grasp of local payment methods and regulatory environments (like PSD2/PSD3).

• Data Lover: You possess stellar analytical skills and love diving into BI tools (Looker Power BI Tableau Databricks etc.) to tell a story with data.

• Natural Communicator: You are equally comfortable writing deep-dive technical reports and presenting high-level strategy to C-suite client executives.

• Thriver of Ambiguity: You are a self-starter who gets excited by a fast-moving high-growth environment and can drive results without a rigid instruction manual.

• Intellectual Curiosity: You have a genuine passion for solving complex puzzles and understanding a customers problems inside out.

Whats in it for you

Beyond working with a brilliant diverse global team youll get to work in an environment that actively invests in your growth gives you the autonomy to build and provides the best AI-powered tools in the industry to make your workday smooth and impactful.

Ready to shape the future of global fintech Apply today!

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Staff IC