Customer Experience Consultant | S1 | Retail Banking | Greater Birmingham | Solihull | Internal Mobility

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Customer Experience Consultant based out of Solihull working 35 hours per week on a rotad basis Monday to Saturday between 8am & 6pm.

For our customers youll be more than just the friendly face and voice of Santander. Youll be a listener and problem solver. Whether youre helping someone with a simple cash transaction aiding them with technology in the banking hall transacting with them over the phone or protecting your customers against fraud and scams youll never know what the next challenge will be.

Whats not in doubt is that youll have plenty of support. Life in a branch can be busy varied and challenging so were a close-knit team.

Youll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. Youll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. Youre the eyes and ears of our business after all.

Were shaping the way we workthrough innovation cutting-edge technology collaboration and the freedom to explore new ideas. To succeed in this role you will be responsible for:

• Listening tounderstandingandanticipatingcustomers financial needs

• Presenting options and solutions across a range of products and services with a primary focus on digital first

• Answering customer calls into our contact centre

• Developing meaningful relationships with customers and working with colleagues to look after their day-to-day and long-term needs

• Helping us be a bankthatssimple for colleagues and customers to deal with

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Listening tounderstandingandanticipatingcustomers financial needs(Required)

• Presenting options and solutions across a range of products and services with a primary focus on digital first(Required)

• Answering customer calls into our contact centre(Required)

• Developing meaningful relationships with customers and working with colleagues to look after their day-to-day and long-term needs (Required)

• Helping us be a bankthatssimple for colleagues and customers to deal with(Required)

• A real desire to go above-and-beyond for customers(Preferred)

• Effective team working skills with a flexible can-do approach to work(Preferred)

• Openness to a broad range of activities even if outside of business expectations(Preferred)

• Ability to grow adapt and change accommodating business needs and priorities(Preferred)

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.
Here recognition goes beyond pay. Its about the pride you feel in your work the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.

Salary Range:

25158.00 - 33544.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills experience qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical mental social and financial) to give you access to a suite of apps discounted gym and fitness access weekly online classes flexible healthcare and mental health support.

• Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career learn new skills and explore whats possible across our international network.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

At Santander were proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age gender disability civil status race religion or sexual orientation.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible our roles are site-based with a hybrid working pattern where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying please consider the travel distance time and cost to your chosen office location(s).

We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa may be liable for your own personal employee immigration and relocation costs.( Only applicable for roles that are eligible for sponsorship)

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Joanne Isaacson -

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