Senior Strategy, Planning & Insight Analyst
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Job Summary
MOO set out to shake up the world of print back in 2006. And weve come a long way since. Today were a 400 strong team (were thinking of getting matching jackets) who create print and digital products for companies of all sizes from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London UK while we also have premises in the US youll find us in Boston MA as well as East Providence RI and Denver CO.
Were making new and exciting things and we could really do with your help.
Team Intro
The Pricing & Commercial Performance team exists to help MOO make smarter commercial decisions.
We sit across pricing customer economics acquisition CRM category management forecasting and commercial strategy. We help the business understand not just what is happening but why what matters and what we should do next.
We are not a reporting factory. We are a commercial thinking function.
Our work spans everything from customer lifetime value modelling and pricing strategy to board-level storytelling experimentation forecasting and strategic planning. We partner closely with team across Commercial Finance Product Operations and Technology to challenge assumptions surface opportunities and improve decision-making across the business.
Due to internal promotions we are now hiring a new role. This is an opportunity to bring deeper strategic and analytical capability into the team as MOO continues to strengthen its commercial and data foundations.
We sit across pricing customer economics acquisition CRM category management forecasting and commercial strategy. We help the business understand not just what is happening but why what matters and what we should do next.
We are not a reporting factory. We are a commercial thinking function.
Our work spans everything from customer lifetime value modelling and pricing strategy to board-level storytelling experimentation forecasting and strategic planning. We partner closely with team across Commercial Finance Product Operations and Technology to challenge assumptions surface opportunities and improve decision-making across the business.
Due to internal promotions we are now hiring a new role. This is an opportunity to bring deeper strategic and analytical capability into the team as MOO continues to strengthen its commercial and data foundations.
The Role
- We are looking for someone who naturally thinks beyond the next quarter.
- Someone who enjoys building commercial models shaping strategic thinking identifying opportunities hidden in messy data and translating complexity into clear narratives that drive action.
- This role sits at the intersection of commercial strategy forecasting and planning customer and revenue modelling and leadership level insight generation.
- You will help MOO better understand the long-term drivers of customer value revenue growth profitability and commercial performance.
- You will work on problems that are often ambiguous loosely defined and cross-functional in nature.
- One week you may be building a lifecycle forecasting model or sizing a new commercial opportunity. The next you may be developing the narrative for a board presentation or helping leadership understand why a key metric has shifted.
- This is not a tactical reporting role.
- We are looking for someone who can zoom out connect dots others miss and help the business make better long-term decisions.
Strategic Planning & Commercial Thinking
- Support long-term commercial planning and strategic decision-making across MOO
Identify emerging risks opportunities and structural trends across customers channels products and markets - Help shape the commercial narrative around growth profitability and customer value
- Contribute to business cases investment sizing and strategic prioritisation work
- Forecasting Modelling & Planning
- Build forecasting and planning models that move beyond simple cohort reporting
- Develop scalable commercial models using approaches such as RFM segmentation lifecycle modelling retention modelling buy-till-you-die frameworks customer value forecasting and scenario modelling
- Translate commercial questions into measurable analytical frameworks
- Support development of lever-based forecasting tools that can be used operationally by the business
Insight & Executive Storytelling
- Produce high-quality insight narratives for senior leadership and board-level audiences
- Distil large complex datasets into clear commercial stories and recommendations
- Identify signal from noise understanding what matters commercially versus what is merely interesting
- Create presentations dashboards and strategic analyses that influence decision-making
- Commercial Performance & Customer Economics
- Partner with acquisition CRM pricing and category teams to understand commercial performance drivers
- Support development of customer lifetime value and profitability frameworks
- Help connect acquisition behaviour to downstream customer outcomes and long-term value
- Contribute to experimentation design and commercial performance measurement
Cross-Functional Partnership
- Work closely with Finance Product Marketing Commercial and Data teams
- Act as a translator between technical analysis and commercial decision-making
- Challenge assumptions constructively and help teams frame problems more effectively
About you
- Strong analytical capability with experience navigating complex datasets and ambiguous business questions
- Skilled at identifying what matters commercially and translating loosely defined problems into actionable insight
- Effective cross-functional collaborator who balances rigour pragmatism and pace
- Comfortable making recommendations in uncertain environments using a combination of data judgement and business context
- Thinks beyond short-term reporting and understands the wider commercial implications and trade-offs behind decisions
- Able to bring structure prioritisation and clarity to evolving or ambiguous workstreams
- Experience building forecasting planning customer value or lifecycle models to support commercial decision-making
- Proactively improves processes ways of working and analytical approaches across teams
The person we want
- You are commercially curious analytically strong and strategically minded.
- You are comfortable working in ambiguity and building structure where none exists yet.
- You know how to balance analytical rigour with pragmatism and you understand when a directional answer today is more valuable than a perfect answer in three weeks.
- You can move comfortably between deep analytical work commercial discussion and executive storytelling.
- You understand that the value of analytics is not the model itself or the process through which answers are arrived it. It is the quality of decisions that come from it.
Nice To Haves
- Experience working in eCommerce subscription or other consumer-focused businesses
- Prior experience with Tableau and Snowflake
Whats it like to work at MOO
MOOs the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success while also recognising the importance of a healthy work/life balance.
Thats why we offer 25 days holiday rising by one day for each year here (for 5 years) a matched pension scheme and paid parental leave. Well offer you private healthcare life insurance a season ticket loan and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.
Diversity Statement
We are working hard to create a representative inclusive and super-friendly team because we know that different experiences perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesnt discriminate on the basis of race colour religion or belief gender national origin age sexual orientation marital status disability or any other protected class.
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore wed like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it wont in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential it is only used to better our inclusion and diversity submitting this information you consent to MOOs processing of it for these purposes.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
About Company
Online printing services to create high-quality business cards, stickers, postcards, and more. Professional custom printing by MOO, the best online print shop.
