Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid but what matters most is the common belief that drives all 5000 of our people to be a different type of real estate organization. We believe that the places in which we live work and play have the power to make us happier and healthier and we are united by a shared sense of purpose to have a positive impact on peoples short we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings cities and places that deliver long-lasting social value and economic impact.

Why Work for Us:

We believe that our industry is changing and we want our business to be a melting pot of curious minds passionate hearts and strategic intelligence. Your gender religion and race are all highly respected but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that with like-minded people. Collaboration is embedded in the way we work our people have the autonomy to collaborate on client relationships engage teams across the business lead operations work collectively on projects participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights so our people have a very real say in the future direction and operation of our business. This means that we are able to attract engage and retain the best talent from the industry.

General Duties

TheMobileFMreports to theRegional FM lead.Therole willincludebut is not limited to:

• Ensureall servicessuitable andnecessary for the full and effective operation of theproperties arein accordance withthe provisions of the leases and asagreed withthe Management Surveyor.
• Preparemonitorand reconcile in conjunction with the management surveyorservice charge budgetsin accordance withthe RICS Code of Practice.
• Engage regularly with occupiers keeping them informed of all works and services within the buildings.Keep updated tenant contacts keyholdersand fire safety responsible person lists.
• Deliver an excellent customer service to occupiers and clients.
• Using current REFIM software to record and complete actions regularly inspectbuildings including all commonparts as per agreed areas of responsibility.
• Proactively manage fault reportingandServicedeskinteractionsdaily.
• Review contractorSLA & KPIresults monthly and provide feedback tothe Regional FM lead.
• Raise and supervise insurance claims in conjunction with theManagementSurveyor.
• Assistsite specific reporting as required by Management Surveyors.
• Attend client meetings as.
• Monitor energy and waterconsumption andchampion the sustainable operation of the properties.
• Establish close co-operation and liaison with all local authority departments local organisationsbusinessesand associations as are necessary in connection with the successful operation of the building.
• Participate fully as a member of the wider Avison Young FM team sharing knowledge and experience and providing information to colleagues and the team.

Contract Management

• Attend regular supplier review meetings and take ownership of the performance of the contracts.
• Inspect site records method statementsand contracts on a regular basis.
• Monitor performance attendance costand value through the SLAs and KPIs.
• Assistwith benchmarking value and the suitability of the contract on a regular basis.

Compliance Health & Safety

• Ensure that all safety records statutory inspectionsreportsand documentationpertaining toappointed areas of responsibilityareavailable and fullymaintainedat the properties.These include:

• Health and Safety Risk Assessment is undertaken annually.

• Asbestos Register and Management plan is produced and all hazards managed asappropriate.

• Fire Risk Assessment or Audit.

• Legionella Assessment.

• On Site Logbooks

• Fire Safety records

• Water Hygiene records

• Records for specific Permits to Work (PTW)

• Mechanical and Electrical Engineering maintenance records
• Cleaning reports and method statements
• Report any unsafe acts/defects to the Facilities Managementimmediately.
• Check and witness on a rotational basis the weekly fire alarm test emergency light test sprinkler valve testand fire evacuation drills. This includes all other fire precautions.

Environmental

• Review electricity and gas consumption levels in conjunction with the energy consultant and Avison Young Environmental Policy.

• Undertake a regular audit of the properties.Develop plans for the enhancement of the building security measures and energy saving initiatives in line with Avison Young Environmental Policy

Budget Control

• In agreement with senior management teams (SMT) and clients ensure instructions are issued to external advisers for the provision of ten-year plans for service charge expenditure on both plant and structure.

• Determinepriorities for repair enhancement and modification of the building services facilities and equipment as agreed withSMT.

• Approve andmonitorservice chargeexpenditure within authority levelsfor all applicableproperties.

• Assistin preparingservice charge budgets which are to be considered and reviewed by the FMor Senior FM. This must be completed as per the Avison Young budget calendar and at least 14 weeks before the service charge year end.Expenditure is to bemonitoredthroughout the year to ensure that it is kept within budget for the current year.

• Provide assistance/ cover for other client buildings whennecessary.

• Undertake such other related duties as directed from time to time

No job description can fullyrepresentevery issue which may arise within thepostand the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.

Key Skill Requirements

• Good communicationand leadership skills.
• Strong IT skills.
• Be able todemonstratea strong background in Property and Facilities Management within amixed-useproperty portfolio.
• Strong organisational and administration skills.
• Strong interpersonal skills.
• Delivery of an exceptional service experience and managingservice partners to do the same.
• Have an interest in the technical aspects of the role a technical background is notbut an interest and experience in technical projects is desirable.
• Have experience of managing utilities/energy.

Knowledge / Qualification Requirements

• H&S trained to IOSH Managing Safely(desirable but will be provided if not)
• Experience of working as part of a team in a multi-site FM environment
• Well-developed IT skills.

At Avison Young weve always put people at the heart of what we do.
In the last few years weve increased the diversity at our board leadership and Principal levels. Avison Young stands out for our commitment to empowering addition to increasing the number of women on our board and in our leadership ranks our internal Womens Network of more than 500 members come together for networking and learning and advise the business on strategies for promoting access opportunity and inclusion in our industry.
Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups including our Womens Network Black Professionals and LGBTQ addition to leading global initiatives the steering committees work examines our policies and practices creating accountability for results and communicating progress to our executive leadership our clients and our communities.

Our culture is underpinned by our approach to diversity inclusion and well-being. We are committed to building an inclusive culture that:

• empowers all our employees to thrive
• reflects all backgrounds and talents
• allows individuals to be successful and feel a sense of belonging
• and foster a workplace that is supported inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.

As a Disability Confident Employer we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process such as information in alternative formats or special requirements to access our buildings or you are eligible under the Disability Confident Scheme please contact us at> and we will do everything we can to help.

We are committed to inclusion in our hiring processes and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification please still apply. We value passion and potential in our employees so it would be great to hear from you and why you would suit this position.

Some of our roles may be remote and some roles may be specific to our offices but you will need to confirm you have the right to work in the UK.