Duty Manager, The Savoy Hotel

Job Title: Duty Manager 

Department: Front Office 

Inspired and supported by: Front Office Manager 

We are seeking for a motivated duty manager to join the front office team responsible overseeing the guest experience liaising between departments and handling challenging guests and situations. 

Responsibilities: 

• Ensure that complaints are dealt with quickly and efficiency with discretion. 

• To log all operational incidents that may affect the business or have an impact on guest service in the Guest Recovery log and ensure appropriate follow-up on all incidents. 

• Liaise with all relevant departments to ensure exceptional guest service 

• Assist in managing and leading the reception team including assisting with training requirements for the department 

• Support the reception team when necessary with check in and check out 

• Meet and greet with VIP arrivals  

• Assist in achieving the departmental objectives of maximizing occupancy maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished 

• Attend to the Front Hall to welcome our guests  

• Assist in achieving the KPIs including upselling loyalty enrolments and RPS target. 

Qualifications :

What you will need to do in this role 

• Experience within a similar role in a fast paced luxury environment is essential 

• Passion for highly personalised service 

• Be a team player with good communication skills 

• Ability to work in a high pressured environment 

• Excellent attention to detail 

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information :

Whats in it for you 

• Competitive salary and benefits including pension and life assurance 

• 31 days of holiday including public holidays (increase to 33 days after 5 years) 

• Cashback scheme for everyday wellbeing/healthcare expenses includingPerkbox 

• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide 

• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family 

• Free stay at The Savoy after successful completion of probation 

• 50% discount at our iconic American & Beaufort Bars 

• 50% discount at our world-famous Afternoon Tea 

• 50% discount at our spa and florist 

• 50% discount at Gordon Ramsays River Restaurant and Savoy Grill 

• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890 

• Laundry services & dry cleaning for uniformed and non-uniformed colleagues 

• Colleague gym facility and Virgin Active gym membership discount 

• Employeeassistanceprogramme 

• Annual optician reimbursements for eye tests and glasses 

• English language classes 

• Colleague restaurant 

• Local F&Bretailand gym discounts 

• Interfaith prayer room 

• Wellness room 

• Cycle to work scheme 

Remote Work :

No

Employment Type :

Contract