Manager, Payroll EMEA

Why Sony Interactive Entertainment

Sony Interactive Entertainment isnt just the Best Place to Play its also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation were part of a proud legacy of innovation and excellence. SIE is a dynamic technology company delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand a name synonymous with entertainment excellence and creativity.

Role overview:

TheEMEAPayroll Manager is a role designed to provide leading payroll managementforSony Interactive Entertainment. This role and team are positioned within the People Experience team in HR.

TheEMEAPayroll Manager is responsible forday-to-daypayroll vendor partnership(s)overseeing the preparation and processing of payroll for all employees ensuring accuracy and compliance with internal policies and legal role will focus on theEMEA (excludingUK and Ireland).

This position is responsible for training and development of the Payroll team and will lead in a collaborative manner within and outside Payroll Services to drive an environment of exceptional customer service. This individual can produce analyse and articulate process and technology improvements tothe Payroll Directorand is expected to maintain up-to-date awareness of current trends in HR and Payroll.

What youll be doing:

Business As Usual (BAU):

• Ownership for delivery of BAU Payroll with two direct reports.
• Develop relationships across the SIE organisation and collaborate with HRPX BenefitsCompensation PTS & Mobilityteams. Responsible for maintaining ongoing connections through weekly interactionsandmeetings toensuretimely and accurate results.
• Management and delivery of monthlypayrolls alongsideannual payroll calendars and tasks.
• Provide exceptional stakeholder experience resulting in high customer satisfaction.
• Liaise between outsource provider and functional staff to bring issues to resolution within provided service level agreements.
• Develop and maintain effectiverelationshipswith internal and external customers and key stakeholder management.
• Oversee training and communications with customers and system users on new processes and functionality.
• Solicit customer feedback from across teams downstream and upstream to understand potential areas ofvendor services improvement.
• Works collaboratively to optimise services by aligning systems with the expectations of the customers needs.
• Proactively monitors and advises customers and stakeholders on critical issues affecting service delivery.
• Implementfindings and recommendations tofurtherenhance the Payroll function.
• Analyseanystakeholders concerns and develop action plans for correction.

Payroll Services Governance:

• Day-to-dayliaison with theoutsourcedpayroll service providersto ensure delivery of the payroll processes and results.
• Manage responsive accurate and timely resolution for common payroll vendor services inquiries.
• Review additional services payments against contractual obligations and identify opportunities for reducing occurrences.
• Undertake and input intopayroll governance infrastructure comprised of policies controls and other risk management tools.
• Directly accountable to ensure that Payroll service meets all applicable service level agreements.
• Responsible to ensure the Standard Operating Procedures manual is kept up to date with current payroll service provider model practices and procedures.
• Oversee the processing of international assignees shadow payrolls and audit pay to ensure results agree with recommendations from mobility services.

Project Management Initiatives:

• Ensure contract agreements are being fulfilled/leveraged and monitor relevant metrics.
• Provide project management support for given initiatives in HR and Payroll special projects.
• Proactively participate and input intomeetings with stakeholders to set end-to-end pay processes expectations and drive agreeable outcomes.
• Produce performance scorecard and coordinate service improvement initiatives.
• Communicate withstakeholders to project schedules work orders budgets and milestones.
• Report project progress to management.
• Ability to identify data trends and Payroll and Time technology architecture and articulate recommendations with IT HRIS Operations and outsource services on SIEs ongoing payroll requirements.
• Aptitude to drive system automations to eliminate manual processes.
• Manage and troubleshoot the administration of payroll platform integrations.
• Identify opportunities for process improvement contract updates and new initiatives.

What were looking for:

• 10 years (or equivalent) experience in managing an outsourced payroll provider andliaison withvendors.
• Demonstrable track record of leading Payroll within a large complex internationalorganisation.
• Background in multi-tier support structure and dealing with external outsource support model.
• Possess a deep understanding and experience ofEMEApayroll( payments pension manual calculations)and tax law.
• Ability to manage change requests and the defining of new service provider requirements with input from multiple teams and stakeholders.
• Passion for providing exceptional quality service and striving to exceed clients expectations.
• Proactive anticipations of issues and developing collaborative relationships with upstream and downstream functions.
• Strong understanding of general HR processes and data including eligibility and procedures to provide expected correct downstream pay result outcomes.
• Analytical skills with ability to produce and effectively articulate recommendations to leadership.
• General understanding of HR and Payroll system databases functions and processes specifically cross-functional touchpoints.
• Outstanding leadership quality project management skills and business commercial awareness.

Desirable:

• CIPPorequivalent qualification

Benefits:

• Discretionary bonus opportunity.
• Hybrid Working
• Private Medical Insurance.
• Dental Scheme.
• 25 days holiday per year.
• On Site Gym.
• Subsidised Café.
• Free soft drinks.
• On site bar.
• Access to cycle garage and showers.

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.