Key Account Manager
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Job Summary
Reference No: 3311
Office Type: Hybrid
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
Were big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris culture is rooted in values inspired by Nordic working ethos: everyone matters aiming high and team spirit. Were committed to building a diverse inclusive and authentic workplace where everyone brings their own uniqueness. Zalaris employees come from different backgrounds cultures and walks of life and we are proud of it.
Role Summary
Manging and driving the relationships of the company with its most important clients. Managing the accomplishment and advance sales budgets and maximize opportunities to grow sales. Responsible for achieving certain sales target from direct sales routes through the process of growing and developing existing clients.
Overall responsibility of managing the total Zalaris deliveries development and customer satisfaction of defined key customers.
Your Responsibilities
Own the customer P&L and be commercial accountable
Develop a key account management plan for each dedicated account
Build and maintain strong long-lasting customer relationships
Secure and measure customer satisfaction
Sales & manage opportunity pipeline (up-sale cross sale new areas renewal)
Ensure successful and correct delivery of our solutions according customer needs and objectives
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Forecast and track key customer account metrics
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Drive innovation and customer improvement
Client expectation (client alignment execution and measurement)
Informed of Service and Contract Escalations and being 3. Line for resolutions
Own and manage Tactical (management) client meetings
Internal client account meetings to secure overall alignment for sales operational issues
opportunities actions etc.
Support bid-team in new sales
Secure contract handover from sales to operations (lifecycle)
Your Experience and Skills
What we offer
Job Title: Senior Key Account Manager Strategic Accounts UK orIreland Region
Location: United Kingdom or Ireland (Hybrid)
Reporting To: EVP
Role Overview
We are seeking a senior commercially driven Senior Key Account Manager to lead and grow a portfolio of strategic UK clients across payroll HR and managed services.
This role is central to the growth agenda of the Zalaris UK & Ireland region supporting a phase of expansion and transformation.
You will work with complex high-value accounts partnering with senior stakeholders to drive long-term client value.
As a trusted advisor you will be responsible for revenue growth profitability and customer retention while coordinating cross-functional teams to deliver high-quality services and outcomes.
What Success Looks Like (Year One)
In your first year success will be defined by your ability to strengthen client relationships deliver measurable revenue growth improve account profitability and enhance overall customer satisfaction across your portfolio.
Key Responsibilities
Account Growth & Commercial Ownership
- Manage and expand a portfolio of strategic UK accounts
- Identify and drive opportunities for upselling cross-selling and service expansion
- Own account plans sales pipeline forecasting and contract renewals
Client Leadership & Governance
- Build and maintain strong relationships with senior (C-level) stakeholders
- Lead quarterly business reviews service reviews and executive discussions
- Act as the primary escalation point for critical client issues
Delivery & Performance
- Partner with delivery teams to ensure service levels and performance targets are met
- Drive continuous improvement and service optimisation initiatives
- Oversee change requests from initial assessment through to delivery
Financial Accountability
- Take ownership of account profitability including margins and cost efficiency
- Work closely with finance and delivery teams to support sustainable growth
Key Performance Indicators (KPIs)
Success in this role will be measured through a balanced scorecard covering revenue growth profitability service performance and customer satisfaction.
Required Experience:
Manager
About Company
Zalaris helps organisations streamline HR and payroll processes across geographies, industries and technology platforms including SAP, Oracle, Workday and CornerStone.
