Internal Sales Coordinator

Position Title: U.K. Internal Sales Coordinator

Department: International Sales

Reports To: Director of International Sales

Date:5/29/26

Exemption Status: Salaried Exempt

Location:Hybrid; Birmingham Metro Area UK

POSITION SUMMARY:

MARSHALLTOWN U.S.A Ltd is growing and we are looking for an Internal Sales Coordinator to support our internationally recognized construction tools and equipment brand. This role is ideal for a highly organized customer-focused professional who thrives in a fast-paced environment and enjoys working cross-functionally with sales production logistics and finance teams. The ideal candidate will be detail-oriented proactive and capable of managing multiple priorities while delivering exceptional customer service and support.

Responsibilities:

• Respond to customer questions sales inquiries and product requests via phone email and online platforms
• Prepare process and follow up on sales quotations and proposals
• Process customer sales orders accurately and efficiently
• Coordinate with production warehouse and logistics teams regarding order status and delivery schedules
• Maintain accurate customer records and sales activity within CRM and ERP systems
• Support the external sales team with administrative tasks and customer communication
• Monitor order progress and proactively resolve customer issues or discrepancies
• Generate sales reports and maintain organized sales documentation
• Assist with invoicing coordination and payment follow-ups when required
• Build and maintain positive relationships with customers suppliers and internal teams
• Support departmental goals and assist in achieving monthly and annual sales targets

• Degree in business management general business sales or related field preferred
• Prior experience in sales support customer service internal sales or order coordination preferred
• Experience in a Windows-based computer environment including Microsoft Outlook Word Excel and ERP/CRM systems
• Excellent interpersonal and communication skills effective at all levels
• Strong organizational skills with the ability to manage multiple priorities with high levels of accuracy
• Analytical and problem-solving skills with strong attention to detail
• Team-oriented mindset with the ability to collaborate across departments
• Self-starter with the ability to adapt quickly and learn new processes

MARSHALLTOWN U.S.A. LTD offerscomprehensive total rewards packages to include competitive wages private medical insurance.

MARSHALLTOWN U.S.A. LTD is committed to ensuring that all job applicants and members of staff are treated equally without discrimination because of sex sexual orientation marital or civil partner status pregnancy or maternity gender reassignment race colour nationality ethnic or national origin religion or belief disability or age.

Disclaimer:If you believe you need a reasonable adjustment for the role or the recruitment process then please discuss this with the manager running the recruitment process. Please email