Patient Care Coordinator

• Serve as the primary contact for bilingual (English/Spanish) families regarding established therapy services.
• Coordinate communication between families therapists physicians referral sources and internal departments.
• Monitor therapy documentation to ensure timely completion and compliance with agency standards.
• Assist with obtaining tracking and managing insurance authorizations and payer requirements.
• Coordinate physician orders plan of care documentation and other required clinical paperwork.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Support quality improvement initiatives documentation audits and process improvements.
• Identify workflow challenges and collaborate with leadership to improve efficiency and patient access.
• Provide exceptional customer service while ensuring patients receive timely coordinated therapy services.

Required

• Bilingual inEnglish and Spanish(spoken and written).
• Excellent communication organizational and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office and computer applications.

Preferred

• Experience in healthcare administration home health therapy services or a medical office.
• Experience with EMR systems insurance authorizations physician orders or medical documentation.
• Knowledge of home health operations and healthcare compliance.

• Timely and accurate documentation coordination
• Strong communication with families therapists and physicians
• Efficient management of authorizations and physician orders
• High-quality customer service and patient satisfaction
• Effective collaboration across clinical and administrative teams
• Support of department quality and operational goals