Human Resources Officer

Waldorf Astoria London - Admiralty Arch is seeking a Human Resources Officerto join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa state-of-the-art fitness facilities and a collection of grand event spaces including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand known for its timeless elegance iconic properties and sincerely elevated service that delivers bespoke once-in-a-lifetime experiences in the worlds most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members

A World of Rewards

Complimentary nourishing meals provided while on duty

Exceptional development programmes designed to support and accelerate your growth at every stage

Opportunities to make a meaningful impact through our industryleading Corporate Responsibility initiatives

Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage

High street savings through Perks at Work

28 days holiday including bank holidays rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience consistently upholding the worldclass service standards recognised by Forbes.

What will I be doing

AsaHuman Resources Officer you will support and advise hotel leadership on policies procedures and people practices that foster an exceptional teammember experience strengthening engagement performance and organisational culture.

In this role you will act as a trusted partner to management while ensuring professional confidential handling of employee relations and talent development. Your responsibilities will include performing the following to the highest standards of luxury hospitality:

Provide expert guidance to Managers on HR policies procedures and best practice

Support succession planning initiatives in partnership with senior leadership during the biannual appraisal cycle

Manage employee relations matters discreetly and professionally including disciplinary grievance and capability processes

Ensure absence monitoring is conducted consistently and in line with company guidelines

Maintain accurate and compliant records across online personnel systems payroll platforms and monthly reporting

Ensure recruitment and selection processes are fully adhered to including completion of all required righttowork and immigration checks

Support the identification and coordination of departmental training and development requirements

Ensure mandatory training completion relating to hotel security fire safety and health & safety legislation

Assist in the planning and delivery of Team Member engagement and social initiatives

Build relationships with local schools colleges and organisations to promote careers in hospitality

Promote communicate and champion employee benefits and wellbeing initiatives

Respond to Team Member and Management enquiries with professionalism accuracy and discretion

What are we looking for

A Human Resources Officer within Hilton brands demonstrates professionalism discretion and a strong peoplecentric approach always acting in the best interests of both the Team Members and the business. To succeed in this role you will demonstrate:

Previous experience in a Human Resources Officer or comparable HR role

A positive professional and approachable manner

Strong interpersonal and communication skills with confidence managing sensitive situations

A genuine commitment to delivering highquality internal and external service

Impeccable grooming standards aligned with luxury brand expectations

Flexibility to adapt to a variety of operational and business needs

Ability to manage competing priorities under pressure

Capability to work independently while contributing effectively as part of a collaborative team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

CIPD qualification (or working towards) or equivalent professional certification

Experience within theluxuryhospitality or luxury service sector

Sound knowledge of employment legislation and employee relations best practice

Strong IT proficiency including HR systems and reporting tools

EVERY JOB MAKES THE STAY

At Hilton It Matters Where You Stay but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical.Thats why atHiltonEvery Job Makes the Stay.

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