Housing Officer

At Amplius we believe great neighbourhoods start with great relationships. As a Housing Officer youll be out in our communities getting to know customers tackling issues that matter and helping people feel safe supported and proud of where they live. If you enjoy working with people solving problems and making a positive difference every day this could be the perfect role for you.

Salary: 38746.40 (plus car allowance of 2750.28) per year

Contract: Permanent full time

Your week: Full time (36.25 hours Monday to Friday 9am to 5.15pm)

Location: Hybrid with a weekly presence in our Rushden or Peterborough offices (covering a patch that includes West Northamptonshire Daventry and Leicestershire)

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Manage a portfolio of tenancies ensuring compliance with agreements policies and relevant legislation.
• Handle a caseload of complex tenancy and neighbourhood issues including enforcement and compliance-related cases.
• Minimise voids and support efficient re-letting of properties while maintaining high standards.
• Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies.
• Monitor and improve estate standards including communal areas grounds maintenance and safety compliance.
• Build strong relationships with local authorities police and community partners to address local issues and improve neighbourhoods.
• Maintain accurate case records ensure GDPR compliance and meet performance targets while managing your own workload.

What were looking for

• CIH Level 3 qualification or willingness to work towards it.
• Proven experience in estate and neighbourhood management within a housing environment.
• Experience of managing people including providing direction and performance support where required.
• Strong understanding of housing regulation and the ability to apply this in practice.
• Experience of building effective relationships with local authorities and external partners.
• Confidence using housing management systems and maintaining accurate records.
• Ability to work flexibly across a large geographical area and prioritise a varied workload.
• A collaborative resilient approach with the ability to remain calm and effective when handling complex situations.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - DBS clearance a full UK driving licence willingness to travel and right to work in the UK are all essential requirements for this role. We do not provide sponsorship.

Closing: 2 August

Interviews on Teams: 12 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions please contact the Amplius Talent Team and well be happy to assist you.

INDLOW

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 40000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.