Guest Experience Supervisor

London Leicester Square
32600 - 36700 Dependent on experience

Performance Bonus & Exceptional Benefits

Hours: 40 per week with shifts across 7 days between 6:30am and 11:30pm in line with store opening hours.

Why Join Us

We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks like fun freebies and best-in-class development. As a Mars Associate you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today and were here to support you every step of the way.

About the Role

Ready to turn every visit into a wow moment As a Guest Experience Supervisor at the worldfamous M&MS London Store youll lead from the shop floor delivering exceptional service and creating memorable guest experiences.

Youll support and coach your team ensure smooth day-to-day operations and uphold brand quality and food safety standards all while creating a fun welcoming and high-performing environment.

Working closely with management youll help bring the magic of M&MS to life and ensure every guest leaves with a smile.

What will be your responsibilities

• Drive sales by delivering exceptional guest experiences and championing a guest comes first culture in a fun inclusive environment with a One for All and All for Fun mentality
• Lead on the shop floor as MOD managing guest flow minimising wait times ensuring safety and handling guest and Associate queries
• Support and coach associates on hospitality product knowledge selling and working closely with merchandisers for stock replenishment
• Maintain high visual and product standards ensuring displays are accurate fully stocked and aligned with floor plans
• Bring the brand to life through in-store experiences (e.g. candy wall sampling personalisation) while supporting data capture and guest engagement initiatives

What Were Looking For

• Proven experience leading and inspiring a team in a customer-focused environment
• Strong leadership background within a fast-paced retail or hospitality setting
• Excellent organisational and planning skills with the ability to prioritise and keep store operations running smoothly
• Confident working with a range of stakeholders from team members to store leadership to ensure clear communication and collaboration
• Proactive in driving sales maintaining high operational standards and delivering a fun engaging and consistently high-quality guest experience

What You Can Expect from Mars

• Work alongside 130000 Associates worldwide guided by our Five Principles
• Be part of a purpose-driven company shaping the world we want tomorrow
• Access world-class training & development from day one
• Join a company with an industry-leading salary and benefits package