Digital Device Repair Apprentice

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Purpose of the role:

Got an interest in technology Always the one fixing phones or helping friends with their devices

As a Digital Device Repair Apprentice youll learn how to diagnose and repair everyday tech like smartphones tablets and laptops. Youll be hands-on from day oneworking with real devices real customers and real problems to solve.

Youll be part of a team that keeps devices up and running helping customers stay connected while building your own technical skills and confidence.

This is your chance to turn your passion for tech into a career.

Apprenticeship Information:

• Level 3 Digital Device Repair Apprenticeship
• Duration: Approximately 21 months EPA
• Hours: 40 per week
• Annual Salary: 22048 (The advertised salary applies to the first year of the apprenticeship and will increase in the second year subject to satisfactory progress attendance and commitment to the programme)
• Qualification delivered through an approved training provider
• Dedicated study time provided as part of your working week
• Ongoing support from your manager mentor and training provider

Key Responsibilities:

• Receive and book in faulty digital devices for repair

• Diagnose faults accurately andidentifyrequired repairs

• Carry out technical and software repairs including replacing components

• Manage the repair process from start to finish ensuringtimelycompletion

• Ensure repaired devices are checkedtestedand safely returned to customers

• Work in line with company processes servicestandardsand SLAs

• Use specialist toolsequipmentand digital systems to carry out repairs

• Maintainaccuraterecords of repairs parts used and work completed

• Update internal systems such as customer databases or CRM platforms

• Communicate with customers to provide updates on repair progress

• Respond to queries via phoneemailor face-to-face interactions

• Deliver a professional and customer-focused service experience

• Help manage stock of parts and componentsfor repairs

• Liaise with suppliers service centres and manufacturers where needed

• Support handling of warranty returns and replacement processes

• Support environmentally responsible practices including reuse and recycling of components

• Dispose of damaged or non-repairable devices safely and correctly

• Follow company policiesproceduresand data security requirements

• Work closely with colleaguessuppliersand technical teams

• Support workflow across repairlogisticsand customer service functions

• Share knowledge and contribute to improving processes

• Complete all required apprenticeship training and off-the-job learning

• Apply learning to develop technical repair and customer service skills

• Participate in progress reviews with line manager and training provider
  

Qualifications & Training:

Essential:

Maths and English at Grade 4 or above (or equivalent of Grade C-A*) or Functional Skills Level 2

Living the Company Values:Our Values Company Values Lanes Group Lanes Group

By embedding our companies core values and purpose into each role ensures that every employee regardless of their role or level understands how their individual development and contributions align with our purpose ofimproving today for a better tomorrow.

Each role and value has an alignment to set proficiency levels and expectations this role holder is expected to:

• Leading: Acts as a role model shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs adjusts quickly to changing operational contexts.

• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners builds trust and credibility
• Safe & Secure:Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management or your colleagues
• Deliver our Company Values understanding that by working together in unity we are Stronger Together

Equity Diversity & Inclusion:

At Lanes Group we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Required Experience:

Junior IC