The Rank Group
About The Rank Group
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming. Where are we based? Maidenhead We're in the heart of the town centre, just sat off the M4 and within walking distance of the train stations, shops and restaurants. Our Maidenhead office is better known as being our Support Hub and is home to many of our different teams including; IT, Finance, Digital, HR & Marketing. Sheffield Our Customer Solutions Hub is located on the picturesque part of town, known as Victoria Quays. Since opening in 2016, investment in the latest technology has helped this state-of-the-art customer contact centre really take shape to become the multi-award-winning centre of excellence it is today. Expansion has naturally occurred, and the hub is now home to teams within customer service, fraud & payments, VIP, customer experience and enhanced due diligence. Gibraltar Digital delivery is what our Gibraltar office is all about. Its where the Digi Ops, Product & Marketing Brand teams make it all happen as a cohesive unit; collaborating very closely with Customer Operations in the UK. The beautiful offices, set right on top of the Marina, are stunning setting for some of our best digital talent to create and execute ideas to keep our digital offering competitive in a tough market. Why would you not want to work here?! Our Values Rank is made up of enthusiastic and committed individuals, who have a desire to deliver the best experience for our customers. Service: We start with the customer. We do everything in our power to deliver special service every time Teamwork: We pull together across brands, channels and locations to perform at our very best Ambition: We challenge the way we do things and explore new ways to excite and entertain our customers and outshine the competition Responsibility: We understand our responsibility to all in our communities. We act with the highest integrity and honesty in everything we do Solutions: We act positively to get to the heart of problems quickly and find ways to solve them
460 Job openings in The Rank Group
In the dynamic role of a Head Cashier your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount requiring a steadfast adherence to the companys security measures while simultaneously prioritising customer satisfaction. More...
Are you passionate about fostering a culture of continuous learning and development Join us as a Country Learning & Development Partner in Mauritius!As the L&D BP for Mauritius you will be the go-to for all learning and development working in partnership with Rank Interactive More...
As a Chef de Partie youll be the kitchen superstar in charge of keeping the culinary magic alive! From prepping ingredients to mastering the art of sauce-making your role is vital to ensuring each dish hits the right note. Your tasks are diverse and essential for the kitche More...
Grosvenor Casino Leeds LS3 1LWAs an F&B Team Leader your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of profession More...
Are you a natural at the tables with a flair for delivering exceptional guest experiencesWere looking for an experienced dealer to bring energy precision and professionalism to our casino floor. In this role youll run live table games with confidence and charisma ensuring fair play an More...
Competitive Salary - 31930Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPension and Life AssuranceCompany Sick Pay SchemeAccess to an Employee Assi More...
Mecca Bingo Taunton TA1 4AHOur Team Members are trained to be able to perform all the roles necessary to look after our wonderful Mecca customers. We are looking for fun adaptable caring and hardworking people to join our team. We want cheeky chatty genuine people to work in our More...
Additional Information : #LI-Onsite #LI-GB1 Youre probably wondering outside of a fun exciting and varied role what else do you get Youll get a fantastic salary combined with some leading benefits. is important to us too... From hybrid working and colleague support networ More...
Job Purpose: The Ops Delivery Executive ensures the flawless execution of multi-channel campaigns optimizing the player lifecycle experience. This role requires proficiency in optimization tools to maximize ROI managing digital product setups executing campaigns and maintaining accura More...
As an F&B Team Leader your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency ensuring every More...
As a Food & Beverage host youll be at the forefront of it all making our customers feel welcome creating an atmosphere that leaves them wanting more. Youll gain the knowledge and skills to present our menus confidently & effectively providing a first-class customer service to More...
Grosvenor Casino Broad Street Birmingham B15 1AYAs a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers hav More...
Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.Chargeback defence highlighting any observations made during this processPerform on-going due diligence review for customer card or personal More...
Are you passionate about transforming CRM operations through cutting-edge tools and technical excellence Were looking for a CRM Technical Specialist to take ownership of our Adobe Campaign platform and help elevate how we connect with our customers.Key Responsibilities:Build maintain More...
Reporting into the CRM Transformation Manager the CRM Data Team Lead will oversee the performance and delivery of the CRM Data Team managing workforce planning task allocation and performance reviews. In this role the CRM Data Team Lead will coach and train team members whi More...
Grosvenor Casino Sheffield (87 Duchess Rd Sheffield S2 4BG))We are looking for applicants to join our team of as a Trainee Croupier. Joining as a trainee Croupier opens an exciting career in the Casino industry with roles such as Senior Croupier Inspector Gaming Supervisor and ev More...
As a Bartender at Grosvenor Casino youll be at the forefront of it all ensuring our customers feel welcome and creating an atmosphere that leaves them wanting more. Youll have the knowledge and skills to present & make our drinks confidently & effectively providing a first-cla More...
Competitive Salary - 13.06 / hourPaid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPension and Life AssuranceCompany Sick Pay SchemeAccess to an E More...
Grosvenor Casino Northampton NN1 2LAAs a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers have of our business More...
Competitive Salary - 12.21 / hourPaid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPension and Life AssuranceCompany Sick Pay SchemeAccess to an E More...
