Key Account Specialist

Job Description

This role is based in the Philippines.

Role Purpose:

The Key Account Specialist serves as the primary point of contact (POC) for Oncology Sub-D management taking ownership of the scope working in close collaboration with the Business Unit and reporting to the Key Account Manager. The role provides administrative coordination and execution support to the Key Account Manager and Business Unit in managing contracted sub-distributors. The role ensures effective coordination between the organizations internal departments and sub-distributor partners to support timely processing sales and distribution monitoring account management activities and the achievement of the organizations sales and operational objectives.

Primary Activities and Responsibilities include but are not limited to:

Account Management

• Build and maintain business relationships with relevant key account executives ensuring alignment with the organizations business objectives and position.

• Develop a strong understanding of the accounts order receipt and fulfillment process to ensure alignment with the organizations transaction-specific requirements (for example regular commercial sales Financial Patient Program sales and government grant sales).

• Lead sell-in and sell-out monitoring and analysis to manage monthly sales performance and maintain appropriate inventory levels.

• Monitor product movement and stock utilization by inventory type to ensure timely and appropriate replenishment.

• Ensure the timely preparation validation and submission of monthly rebates and accruals.

• Conduct quarterly business reviews with assigned accounts.

ZPC Distribution & Supply Chain Management

• Develop a strong understanding of distributors order processing and delivery systems including delivery requests fixed delivery schedules wall-to-wall counts etc.
• Ensure that orders and deliveries are properly coordinated at all times taking into account ZPC fixed delivery schedules and required internal approvals (e.g. Discount Authorization Form or DAF Approval).
• Help minimize the risk of potential RUDs by facilitating requests for necessary DAF amendments such as those related to short-dated stocks or batch nominations to reduce returns.
• Ensure delivery issues and other operational concerns are identified promptly and addressed appropriately.
• Track and monitor inventory levels across each sub-distributor depot as applicable to ensure product availability at all times.
• Coordinate with the organizations Finance and Zuellig Treasury and Cash departments to monitor rebate check release issuance and CRM and events-related training for new hires and provide refresher sessions for all Business Units (BUs) including Veeva Engage usage.

Manage Internal & Key Account Relations

• Liaise and collaborate with the Business Unit Director and relevant sales and marketing leads to understand the organizations brand strategy and priorities and ensure alignment with sub-distributors and key accounts.
• Liaise and collaborate with the Commercial Operations Director and Affordability Solutions Manager to understand the organizations Financial Patient Program design mechanics and processes including their implications for sub-distributor order management inventory monitoring stock replenishment rebate processing and related financial obligations.
• Coordinate facilitate and/or provide appropriate engagements such as Top-to-Top meetings and business reviews
• Lead cross-functional coordination to resolve key account issues and concerns
• Lead the identification and resolution of process effectiveness and/or efficiency opportunities

Contract Management & Compliance

• Draft contracts and amendments for sub-distributors and coordinate legal approval and implementation.
• Ensure all required certificates and forms are provided to stakeholders including certificates of sub-distributorship NDAs and other business documents.
• Ensure completion of required refresh or re-certification activities for third-party due diligence (for example Aravo) supplier privacy assessments for third parties and other relevant compliance requirements such as annual FCPA training as applicable.
• Support compliance with company policies pharmacovigilance reporting and regulatory requirements.
• Ensure contract management sharepoint (e.g. Contract Vault) are updated and all required documentation is properly filed.

Data Management Tracking & Reporting

• Maintain relevant key account data.
• Monitor and ensure timely submission of distributor reports and other required data and documentation
• Ensure accurate inventory monitoring reconciliation and replenishment.
• Monitor and ensure the timely processing of payments and rebates.
• Develop and maintain dashboards to manage key account data track performance generate insights and support decision-making.

Key Relationships

• Internal: Country Leadership Team Marketing RA EA Supply Chain Finance
• External: Sub-Distributor Executives / Owners Sub-Distributor Dept. Heads/Personnel Zuellig Pharma CBM Zuellig Pharma Personnel

Key competencies skills & experiences:

• Business Savviness
• Communication
• Systems expertise
• Project Management
• Problem Solving
• Execution Excellence
• Entrepreneurship
• Networking and Partnerships
• Ownership & Accountability

Required Qualifications:

Education: Graduate of a 4-year College Course

Languages: Excellent oral written and presentation skills in English and Filipino.

Experience: At least 3 years of relevant experience in sales and/or account management;

Experience in pharmaceutical operations is preferred

Strong organizational and administrative skills

Strong communication and interpersonal skills.

Proficient in Microsoft Office applications.

Detail-oriented and able to manage multiple tasks simultaneously.

Excellent track record

Required Skills:

Account Management Account Management Brand Strategy Business Relationship Building Contract Management CRM Account Management Customer Relationship Management (CRM) Utilization Dashboard Creation Data Analysis Data Management Decision Making Detail-Oriented Digital Management Interpersonal Relationships Inventory Management Inventory Tracking Multitasking Office Applications Order Processing Regulatory Requirements Sales Quotes Sales Reporting Service Scheduling Supply Change Management Teamwork 2 more

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

09/25/2026

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