OPERATIONS MANAGER SERENGETITANZANIA
An exciting opportunity is available for an experienced Operations Manager to join a prestigious luxury safari lodge in Tanzania.
My client is looking for a passionate hospitality professional who thrives in a guest-focused environment and has a strong commitment to operational excellence team development sustainability and exceptional guest experiences.
KEY RESPONSIBILITIES
Support senior management in the effective running of the lodge
Oversee daily lodge operations Food & Beverage and guest services
Lead train and develop staff
Ensure exceptional guest experiences and personalised service
Manage guest itineraries activities and special requests
Maintain high operational hospitality and brand standards
Oversee administration beverage control and operational ordering
Lead sustainability conservation and environmental initiatives
Drive staff engagement and team activities
Assist with social media and PR-related communication
Ensure effective communication across all departments
Monitor guest feedback and ensure appropriate follow-up
Promote a culture of excellence professionalism and teamwork
Requirements
Higher Diploma or Bachelors Degree in Hospitality Management
34 years relevant hospitality experience in a 5 star lodge
Computer literate
Fluent in English both written and spoken
Strong operational and organisational skills
Excellent communication and interpersonal abilities
Proactive solutions-focused and detail-oriented
Passionate about guest satisfaction
Able to work under pressure and adapt to changing requirements
Strong team player with a positive and professional approach