Sr. Associate Account Management

Key Responsibilities:

• Monitor and investigate inbound/outbound email traffic for spam phishing spoofing and abuse patterns
• Perform log analysis using Splunk to identify anomalies suspicious behavior and emerging threats
• Execute mitigation actions (blocking quarantining escalation) in line with defined SOPs
• Validate email authentication protocols (SPF DKIM DMARC) and flag discrepancies
• Support incident response by documenting findings maintaining audit trails and escalating critical risks
• Adhere to SLAs quality benchmarks and compliance standards in a 24x7 operational environment
• Collaborate with internal teams and external vendors for issue resolution and trend tracking

Qualifications :

Required Skills & Qualifications:

• 2 years of experience in email operations Trust & Safety or SOC environments
• Working knowledge of SMTP SPF DKIM DMARC and email delivery infrastructure
• Hands-on experience with Splunk for log analysis 
• Strong analytical investigative and problem-solving skills
• Ability to work in shifts within a 24x7 environment

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time