Support Jobs in Colombo

About the role:As a Senior Software Support Engineer in the Sitecore Product Support team you will resolve complex technical challenges across Sitecore products through deep code investigation troubleshooting and solution development. You will also contribute to product improvements create technical...

the technical support team to carry out customer support properly and promptly monitors servers and systems takes ownership of reported issues responds to enquiries provides information and feedback ensuring problems are being recorded and tracked throughout the entire process. positive customer/wo...

Key ResponsibilitiesLead and motivate a team of customer service professionals to deliver high-quality daily BAU operations ensuring timely and effective resolution of customer queries and strong people management skills including coaching performance reviews and team compliance with industry reg...

Key responsibilities & Accountabilities:* Interact with customers to provide information in response to inquiries about Proactive * Ensure customer satisfaction and provide professional customer support. * Provide support and guidance to insureds to understand and mitigate respective risks. * Keepin...

The Service Desk Manager manages the daily operations of the service desk team performance ensuring global customer service standards are maintained and improved. The ideal candidate has excellent interpersonal and situation management skills along with excellent analytical and troubleshooting skill...

About the role:Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers and is a key contributor in ensuring successful implementations of many Sitecore projects.Software Engineers spend most of the time on deep investigation of...