Support Jobs in Colombo

Project Monitoring Evaluation and Research SupportSupport the design and implementation of the projects Monitoring Evaluation and Learning (MEL) activitiesDevelop relevant formats and attend to data collection and monitor project indicators in line with the project results frameworkMonitor project p...

Role PurposeProvide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations.Key ResponsibilitiesResolve complex incidents not handled at L1Perform remote troubleshooting of desktops laptops and applicationsManage user account...

The HRBS Role provides operational support for site people matters/initiatives. Partnering with relevant HR Function and Business stakeholders the role will support the wider HR team in delivering a compelling employee experience.The role holder shall be involved engaging with relevant external stak...

We are looking for a senior Customer Support leader to manage global multi-product L1L3 support operations across regions and time zones. The role will own customer experience service quality high availability reliability and customer satisfaction.The ideal candidate should bring strong experience i...

As an Application Support Consultant you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring coaching and consulting services as well as acting as a client advocate to resolve issues and to improve process and the app...

Key ResponsibilitiesSupports the establishment and management of Service Level Agreements (SLAs) ensuring consistent and high-quality service deliveryContinuously improves IT and network service performance to enhance end-user satisfactionTracks routes and resolves incidents by coordinating with app...

Support the Technical Customer Operations (TCO) team in daily tasks project deliveries and operational activities.Assist in troubleshooting technical issues and provide timely support to customers.Collaborate with internal teams to resolve customer queries efficiently.Maintain accurate documentation...

The MSP supports over 300 clients with their IT & Telecoms services along with providing guidance consultancy and IT project support. The MSP also provides access to regular Vendor training and certification both online and in person. Reporting to IT Support Manager you will be working with the tech...

The UK based MSP supports over 350 clients with their IT & Telecoms services along with providing guidance consultancy and IT project support. Also provides access to regular Vendor training and certification both online and in person. Reporting to IT Service Manager you will be working with the tec...

Job Description About EIL GlobalWe are EIL Global a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops Servers networks and data center technologies. We are headquartered in Adelaide Australia and have clients and offices across Asia Pacific & EMEA lo...

Key ResponsibilitiesWork on 24/5 operations including local holidays and weekends. Roster basis shifts will be allocated. (Morning 4.30am -12.30pm / Day 11.00am 8.00pm / Night 7.30pm 4.30am).Work with international clients and the internal development teams to troubleshoot and resolve issues in th...

Provide first-level technical support to end users and ensure timely issue resolutionMonitor and manage user support requests while maintaining a high standard of customer serviceCollaborate with internal technical teams to troubleshoot and resolve system-related issuesSupport the development and im...

The RoleWe are seeking an experienced Finacle Functional & Technical Lead / Senior Finacle Engineer to lead and support core banking operations system enhancements and integrations. The ideal candidate will bring strong hands-on expertise in Finacle Core Banking combined with technical capabilities...

Drive and manage Corporate Banking support operations efficientlyEnsure smooth processing of syndicated and project lending activitiesVerify accuracy and completeness of security documentation and lending recordsAuthorize high-value transactions while minimizing operational and fraud risksMaintain a...

Responsible for identifying investigating detecting and protecting service availability and data across various source types and locationsValidates alerts or reports to determine if they constitute an incidentEnsures incidents are properly recorded in appropriate reporting systemsAssesses incident s...

Full-timeDescriptionWe are HALO! We connect people and brands to create unforgettable meaningful and lasting experiences that build brand engagement and loyalty for our over 60000 clients globally. Our nearly 2000 employees and 1000 Account Executives located in 40 sales offices across the United St...

PurposeTo deliver the ultimate customer experience our presales teams have a need for support in building amazing demos.Setting up a service to support presales through the creation of configurations customizations data loading integrations and AI-powered enhancements will make the presales teams mo...

About the Client Our client is a leading Business Process Outsourcing (BPO) company specializing in providing a wide range of services including customer service marketing technical support HR finance & accounting and data entry & processing to local businesses. Job OverviewWe are seeking experience...