Support Jobs in Colombo

The Network Site Reliability Engineer is responsible for the technical configuration and support of the network hosting the IFS product suite mainly in the Cloud. Leveraging expertise in current IT architecture and concepts including servers operating systems and networking they assist various teams...

The Associate Cloud Architect is responsible for providing in-depth technical expertise to theUnified Support Organisation owning the overall designof IFS Cloud Services offering and driving operational excellence. This role is to work within the CCOE Cloud Architect team specialising in the CE6 pr...

Key Responsibilities Provide initial triage logging and resolution for Level 1 IT incidents and service requests received via the Service DeskAssist in maintaining accurate records of IT assets and configurations within the Configuration Management Database (CMDB)Follow defined processes for inciden...

Key Responsibilities Respond to customer enquiries and incidents with empathy accuracy and professionalism. Manage BAU (business-as-usual) tasks efficiently ensuring service levels are met. Escalate complex issues appropriately and follow through to resolution. Maintain compliance with regulatory st...

Key Responsibilities Respond to customer enquiries and incidents with empathy accuracy and professionalism. Manage BAU (business-as-usual) tasks efficiently ensuring service levels are met. Escalate complex issues appropriately and follow through to resolution. Maintain compliance with regulatory st...

About the Client: Our client is a reputed organization in the technology and solutions industry dedicated to delivering exceptional customer experiences through innovative products and reliable after-sales support. The company values proactive communication teamwork and service excellence to build l...

Link4 is a global eInvoicing and procuretopay automation company helping customers and partners globally to achieve efficiency and compliance through seamless e-Invoicing solutions. We are now seeking a Senior Client Support Executive to lead client support initiatives ensure service excellence and...

We are delighted to be seeking an Application Support Manager reporting to the regional this role you will be the conductor of our Customer experience orchestrating people process and prioritization so our customers receive swift empathetic and high quality resolutions. Youll coach the team set cle...

We are delighted to be seeking an Application Support Consultant.  You will have the unique opportunity to be the voice of our product and the frontline advocate for our customers. This role directly shapes our clients experience satisfaction and loyalty. By delivering fast empathetic and effective...

As an Application Support Consultant you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring coaching and consulting services as well as acting as a client advocate to resolve issues and to improve process and the app...

MAIN RESPONSIBILITIES Be responsible for stability of mission critical deployments.Lead the team to attend to and provide workarounds/fixes for issues in applications and system services within strict SLAs.Lead the team to troubleshoot/investigate issues in application and system components.Review/P...

We are delighted to be seeking a Customer Support Manager reporting to the regional this role you will be the conductor of our Customer experience orchestrating people process and prioritization so our customers receive swift empathetic and high quality resolutions. Youll coach the team set clear o...

We are delighted to be seeking a Customer Support Consultant.  You will have the unique opportunity to be the voice of our product and the frontline advocate for our customers. This role directly shapes our clients experience satisfaction and loyalty. By delivering fast empathetic and effective supp...

Key Responsibilities:Ensuring a well-functioning aligned with the global strategy as well as motivated team also acting as a primary person responsible for personnel management within the teamKeeping overview of teams activities including support load active and planned tasks projects schedulesDecid...

Maash is building the next generation of global payments infrastructure simple fast and borderless. We are on a mission to make stablecoin payments seamless for users and businesses. As an early-stage startup we move fast experiment boldly and ship products that make a difference.Joining Maash means...

Key Responsibilities Respond to customer enquiries and incidents with empathy accuracy and professionalism. Manage BAU (business-as-usual) tasks efficiently ensuring service levels are met. Escalate complex issues appropriately and follow through to resolution. Maintain compliance with regulatory st...

Job Purpose To ensure continuous availability and optimal performance of business-critical applications by developing supporting troubleshooting and maintaining software systems. The role bridges development and operations helping eliminate or minimize disruptions to business operations. Key Respons...

Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators ensuring they understand Clients specialist insurance offerings and workflow processe...

Provide high-level administrative support to the Underwriting Support Manager ensuring clients submissions meet target turnaround times.Manage the logging of new and renewal submissions on the clients internal submission system.Demonstrate excellent attention to detail with strong written and numeri...

Senior IT Support Engineer is the frontline connection between and our global user community ensuring seamless technology experiences that drive productivity. We are looking for a highly motivated Senior IT Support Engineer to join our teamsomeone who is passionate about delivering exceptional L2 ...