Junior Pre-Sales Support

The Junior Pre-Sales Support role provides operational administrative and coordination support to the Pre-Sales and Sales teams throughout the sales lifecycle. The role assists with managing pre-sales requests preparing quotes and documentation coordinating vendor and distributor requirements maintaining opportunity information and supporting Pre-Sales Consultants with the development of customer solutions.

This is an entry-level role designed to build knowledge across pre-sales processes technology solutions vendor programs and commercial requirements with the opportunity to progress into a Pre-Sales Consultant or other technical or commercial role.

Pre-Sales Coordination

• Monitor the Pre-Sales queue and coordinate incoming requests
• Review requests to ensure the required information has been provided
• Allocate or assist with assigning Pre-Sales requests to the appropriate team member
• Track outstanding Pre-Sales activities and follow up on actions where required
• Maintain accurate opportunity and Pre-Sales records
• Assist with preparing Bills of Materials (BOMs) and solution configurations
• Assist with coordinating priorities and deadlines across the Pre-Sales team
• Escalate urgent or incomplete requests to the appropriate team member

Quoting and Commercial Support

• Assist with preparing customer quotes and Bills of Materials (BOMs)
• Obtain pricing from vendors and distributors
• Assist with validating SKUs licensing subscriptions and support requirements
• Check product availability lead times and relevant commercial information
• Assist with deal registration and special pricing requests
• Follow up with vendors and distributors on outstanding pricing and quote requests
• Support Sales Operations with pricing quoting and other commercial requirements
• Maintain pricing and quotation documentation where required

Pre-Sales Documentation

• Assist Pre-Sales Consultants with preparing Statements of Work (SOWs) proposals and other customer documentation
• Assist with formatting and maintaining solution documentation
• Prepare basic scope descriptions and task lists using established templates
• Assist with documenting assumptions exclusions dependencies and deliverables
• Maintain standard Pre-Sales templates and supporting documentation
• Ensure documentation is complete and follows internal standards before submission

Vendor and Distributor Coordination

• Act as a liaison between the Pre-Sales team vendors and distributors for day-to-day requests
• Coordinate requests for product information pricing and availability
• Assist with vendor and distributor escalations
• Maintain relevant vendor contacts and information
• Assist with navigating vendor portals and tools
• Participate in vendor training and enablement activities to develop product knowledge

Sales and Technical Team Support

• Work closely with Sales Pre-Sales Consultants Engineers Project Delivery and Managed Services teams
• Assist with gathering information required to progress customer opportunities
• Coordinate internal follow-ups and outstanding actions
• Assist with the handover of approved solutions to Project Delivery or Managed Services
• Attend internal and customer meetings where required and document actions and requirements

Specific KPIs are set based on individual requirements against these main categories.

• Customer Satisfaction Achieving high customer satisfaction levels as measured by positive feedback positive contribution to customer meetings and meeting or exceeding service levels
• Leadership Achieving overall positive feedback scores as measured by 360-degree reviews as well as feedback received from peers and customer stakeholders
• Productivity Performing required duties and responsibilities with high efficiency and effectiveness
• Technical Excellence Technical expertise and skills to perform the required duties and responsibilities
• Innovation Ability to drive innovation both internally and for customers
• Agility Level of responsiveness and adaptability to changing requirements and demands
• Quality All work produced and delivered to customers demonstrates quality
• Compliance Work practices and standards including Worksafe and statutory regulations
• Learning & Growth Identifying and owning a training development plan for self; mentoring others and taking initiative to build own skills and others

• Meets deadlines and supports others to meet deadlines
• Strong verbal and written communications
• Strong attention to detail and accuracy
• Ability to prioritise in order to meet deadlines
• Exhibits ownership and accountability
• Manages work-life balance to meet individual and company expectations
• Displays innovative and critical thinking to generate ideas and solutions
• Works collaboratively and effectively with others to facilitate the achievement of organisational goals
• Flexible team player
• Demonstrates strategic thinking in relation to the organisations business objectives
• Self-starter who can manage priorities and their time effectively
• Able to work with a range of internal stakeholders
• Agile and able to work in a dynamic and changing environment
• Team player able to work effectively as part of a team and shares knowledge and skills
• Taking initiative for ongoing personal development identifying and continually developing skills and talents
• Integrity performing with honesty transparency and trust
• Professional attitude and approach to their work

Education

• No formal tertiary qualification required this is an entry-level role
• A qualification or current study in Information Technology Business or a related field will be considered an advantage
• Willingness to undertake vendor training and certifications

Industry Experience & Skills

• Strong organisational and coordination skills
• High attention to detail and accuracy
• Good written and verbal communication skills
• Ability to manage multiple requests and competing priorities
• Strong follow-up and task management skills
• Comfortable communicating with internal teams vendors and distributors
• Basic understanding of IT products and services or a strong interest in developing technical knowledge
• Proficiency with Microsoft Word Excel Outlook and PowerPoint

Other (Desirable)

• Previous experience in sales support technical coordination IT support service desk sales operations procurement or a similar coordination role
• Exposure to IT hardware software licensing and subscription models
• Familiarity with quoting CRM ticketing or PSA systems
• Basic knowledge of networking cybersecurity cloud or infrastructure technologies
• Exposure to technology vendors and distributors (e.g. networking security or cloud vendors)