Support Jobs in Sri Lanka

Key Responsibilities: Diagnoses and resolves hardware and software problems for end-users in-person in Colombo and on the phone/Slack.Prepares and coordinates onboarding and offboarding activities across the company including user account creation access provisioning and account deactivation.Manages...

Overview We are looking for a Software Engineer Application Support to support and enhance critical logistics applications in an SLA-driven environment. This role combines production support and development requiring strong coding debugging and database troubleshooting skills. The ideal candidate s...

Key ResponsibilitiesDeliver exceptional customer support across channels (email phone etc.) ensuring fast friendly and solution-oriented responses.Analyze and resolve a broad range of customer issues collaborating with cross-functional teams when escalation is needed to drive resolution.Proactively...

The CompanyWe create intelligent solutions that drives growth and increased productivity combining industry expertise technological capabilities and a human-centred approach to help businesses evolve from thinking digital to being digital. Our platform delivers rich-media Vision AI driven in-app cus...

The CompanyWe create intelligent solutions that drives growth and increased productivity combining industry expertise technological capabilities and a human-centred approach to help businesses evolve from thinking digital to being digital. Our platform delivers rich-media Vision AI driven in-app cus...

Handle inbound and outbound customer interactions via voice support in a professional and timely manner.Build and maintain strong relationships with customers to ensure satisfaction and retention.Identify customer needs and recommend suitable products or services to drive sales.Meet and exceed indiv...

Monitor production systems servers and applications to ensure uptime and performance.Perform regular system health checks and preventive maintenance.Diagnose and resolve Level 1 & Level 2 technical issues.Log track and manage incidents through ticketing systems.Provide technical support to internal...

Handle inbound and outbound customer calls professionally and efficiently.Deliver high-quality customer service through voice support.Understand customer needs and provide accurate information or appropriate solutions.Identify sales opportunities during customer interactions and promote relevant pro...

The DBVA platform is central to the Business Value Assurance function within IFS and the partner community used daily by 100 employees. This role will ensure smooth day-to-day operations and the adoption of the platform. You will act as the bridge between users and the technical team supporting repo...

TRADE SUPPORT ANALYST Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats possible. Join us and h...

CAPGEMINI ENGINEERING At Capgemini Engineering the world leader in engineering services we bring together a global team of engineers scientists and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots our digital and software tec...

TÉCNICO DE SUPORTE APLICACIONAL Escolher a Capgemini significa escolher uma empresa onde terá o poder de moldar a sua carreira da forma que desejar onde será apoiado e inspirado por uma comunidade colaborativa de colegas em todo o mundo e onde poderá reinventar o que é possível. Junte-se a nós e aju...

We are looking for a Local IT Support Engineer who will assist IFS employees around the globe with client support software installations and remotely diagnosing and troubleshooting technical issues.Primary Job Role: Serving as the IT expert contact for IFS employees seeking IT equipment and related...

DEADLINE FOR APPLICATIONS18 February 2026-23:59-GMT05:30 India Standard Time (Colombo)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin...

About the Client: Our Client is a leading managed services provider delivering innovative IT solutions. Their expertise includes IT infrastructure cybersecurity ERP and custom software development. With a client-focused approach our client empowers businesses worldwide to grow and adapt in a digital...

Configure install upgrade and maintain Windows macOS and Linux laptops and desktops.Install configure and support development and business applications such as Visual Studio SQL Outlook VPN clients and related tools.Diagnose and troubleshoot hardware and software issues across end-user devices.Provi...

The Senior Software Engineer (SSE) role is intended for engineers who demonstrate strong technical ownership system-level thinking and expertise in building intelligent AI-enabled solutions within IFS supporting internal platforms and evolving technical capabilities.This role goes beyond individual...

About the role:Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers and is a key contributor in ensuring successful implementations of many Sitecore projects.Software Engineers spend most of the time on deep investigation of...

First Line Support Engineer - Hybrid - Sri Lanka ColomboWorking hours - 11:30am - 7:30pm IST Mon - Fri working every other weekend (days back in Lieu). Whats this role aboutAs a First line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP pa...

Manage and support a cloud-based email system such as Microsoft 365 ensuring no on-premise email servers are maintained at the hotelAdminister and support hotel systems including OPERA Cloud PMS SiteMinder SynXis and Symphony POSEnsure all local PCs and business files are securely backed up to netwo...