Support Jobs in Sri Lanka

About the role:Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers and is a key contributor in ensuring successful implementations of many Sitecore projects.Software Engineers spend most of the time on deep investigation of...

First Line Support Engineer - Hybrid - Sri Lanka ColomboWorking hours - 11:30am - 7:30pm IST Mon - Fri working every other weekend (days back in Lieu). Whats this role aboutAs a First line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP pa...

Manage and support a cloud-based email system such as Microsoft 365 ensuring no on-premise email servers are maintained at the hotelAdminister and support hotel systems including OPERA Cloud PMS SiteMinder SynXis and Symphony POSEnsure all local PCs and business files are securely backed up to netwo...

About the role:Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers and is a key contributor in ensuring successful implementations of many Sitecore projects.Software Engineers spend most of the time on deep investigation of...

As an Application Support Analyst youll act as a bridge between our business users and IT responsible for the smooth functioning of Acumaticas internal business applications. Youll troubleshoot resolve and analyze application issues help implement configuration changes and work closely with stakehol...

Job Description Manage and resolve support tickets in alignment with SLAs and operational guidelines.Perform system configuration troubleshooting and environment setup across security and IT platforms.Diagnose application network or endpoint issues and provide prompt resolutions.Escalate complex tec...

Billtrust makes it easier for B2B companies to get paid. Weve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40 industries and we lead with double digit market share in many of the industries we serve. We provide automated order-to-ca...

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Representative. This is a remote position and in this role you will be responsible for providing exceptional customer service and support while also handling account receivables and collec...

Greetings from EIL Global We are hiring for an IT Support dispatch project. Candidates will be interviewed by the client and background verification (BGV) is mandatory. This includes employment education criminal and address verification.Location: Colombo Sri LankaMode: Dispatch On-call ticket-base...

As a member of the Global Payroll Support team you will be responsible for supporting the delivery of accurate and compliant payroll services across multiple countries. You will join our Global Payroll Support team in Colombo Sri Lanka where we strongly believe that working hard and having fun are t...

IT Support plays a critical role in ensuring seamless technology experiences for employees across the organization. We are looking for a hands-on and results-driven IT Support Manager to lead a team of support engineers in delivering high-quality user-focused IT services that drive efficiency and bu...

Duties and ResponsibilitiesResponsible for monitoring the IFS customer security state. Analyze real time events and triage incidents based on the severityof the situation Identify/gather required data to execute investigations into information security incidents and investigations Identify and suppo...

Senior IT Support Engineer is the frontline connection between and our global user community ensuring seamless technology experiences that drive productivity. We are looking for a highly motivated Senior IT Support Engineer to join our teamsomeone who is passionate about delivering exceptional L2 ...

DEADLINE FOR APPLICATIONS23 December 2025-23:59-GMT05:30 India Standard Time (Colombo)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin...

Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators ensuring they understand Clients specialist insurance offerings and workflow processe...

DEADLINE FOR APPLICATIONS3 December 2025-23:59-GMT05:30 India Standard Time (Colombo)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin...

Manage the intake triage and resolution of client support tickets. Communicate directly with customers setting expectations and providing updates until resolution. Perform maintenance tasks triggered by tickets - configuration changes troubleshooting remediation. Participate in scheduled maintenance...

Manage the intake triage and resolution of client support tickets. Communicate directly with customers setting expectations and providing updates until resolution. Perform maintenance tasks triggered by tickets - configuration changes troubleshooting remediation. Participate in scheduled maintenance...

Manage the intake triage and resolution of client support tickets. Communicate directly with customers setting expectations and providing updates until resolution. Perform maintenance tasks triggered by tickets - configuration changes troubleshooting remediation. Participate in scheduled maintenance...

About IFS Loops Loops an IFS company is the first enterprise-grade AI Agent platform built for mission-critical applications and industries. Our AI Agents act as digital coworkers that are governed secure always learning and working 24/7 to drive measurable business outcomes. As the company grows we...