Assistant Telephone Operator CUM Coordinator
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About the Client
Our client is a well-established leader in the consumer electronics industry recognized for delivering innovative technology solutions and high-quality products to a diverse customer base. With a strong market presence and a commitment to customer satisfaction the company continues to drive growth through excellence in service operational efficiency and continuous innovation. As part of their expansion they are seeking a motivated and organized Sales Coordinator to support their dynamic sales operations and contribute to business success.
Job Overview
We are seeking a professional and organized Assistant Telephone Operator cum Coordinator to manage incoming calls direct inquiries efficiently and provide administrative and coordination support across departments. The role requires excellent communication skills attention to detail and the ability to ensure smooth day-to-day operations while maintaining a high standard of customer service.
Key Responsibilities
- Assist in answering screening and directing inbound telephone calls promptly and courteously.
- Assist in customer inquiries and basic complaints providing accurate information or referring calls to relevant departments.
- Greeting and welcoming visitors ensuring a professional and friendly first point of contact.
- Assist with general administrative duties including filing data entry photocopying and correspondence.
- Ensure smooth operation of telephone systems and intercommunication.
- Support invoicing processes and ERP system-related tasks.
- Assist with general administrative and operational coordination as required.
Requirements
- Minimum GCE Advanced Level (A/L) or equivalent qualification.
- Prior experience as a receptionist front desk officer or telephone operator will be an added advantage (1-2 years preferred but not mandatory).
- Excellent verbal and written communication skills in English and Sinhala (Tamil will be an added advantage).
- Pleasant personality with a professional appearance and positive attitude.
- Strong telephone etiquette and interpersonal skills.
- Ability to multitask and work efficiently in a busy front office environment.
- Basic proficiency in MS Office applications (Word Excel Outlook).
- Good organizational and time management skills with attention to detail.
Interested candidates may send their CV to
