Knowledge Systems Coordinator

Were looking for a highly capable and detail-driven Knowledge Systems Coordinator to join the Core System Centre (CSC). This is a senior-level administrative and operational role designed to support and scale CSCs services across both SAOTA and ARRCC.

Youll work closely with the Operational Systems Facilitator (Senior Administrator) and play a key role in driving productivity knowledge-sharing and systems adoption across both businesses.

This role is ideal for someone who thrives in a fast-paced environment enjoys working with people and systems and is passionate about Microsoft 365 tools training and knowledge enablement.

What Youll Do

1. Microsoft 365 Productivity Tools (Anchor Focus)

• Act as CSCs go-to expert on Microsoft 365 tools across SAOTA and ARRCC (including Copilot Teams Loop Planner OneNote and related platforms).
• Develop training materials onboarding content quick-reference guides and tips & tricks documentation.
• Facilitate training sessions and workshops for new joiners and existing staff.
• Provide ongoing support and troubleshooting acting as a key point of contact for staff queries.
• Monitor tool adoption and usage identify trends and recommend improvements.
• Stay up to date with new features and updates assessing relevance and driving continuous improvement.

2. Knowledge Sharing & Executive Committee (EXCO) Coordination

• Partner with the Operational Systems Facilitator to deliver structured knowledge-sharing initiatives including:
  ConnectEd EXCO Forum Project Launchpad Programming and Tricks of the Trade.
• Take ownership of the ARRCC knowledge-sharing rhythm building structures equivalent to SAOTAs forums and programming cadence.
• Act as the central point of contact for ARRCC EXCO project intake ensuring submissions are complete and properly captured.
• Facilitate fortnightly EXCO meetings with ARRCC units to review projects timelines and deadlines.
• Coordinate training sessions and workshops including scheduling recording and distributing recap notes.
• Maintain training curriculum records and manage feedback from attendees.
• Support SAOTA EXCO coordination where required providing cover and continuity during busy periods.

3. Document Authoring & Training

• Create and maintain SOPs training guides and reference documentation for productivity tools and knowledge-sharing processes.
• Ensure all content is correctly published indexed tagged and easily discoverable.
• Deliver training across both companies adapting style and format to different audiences and seniority levels.
• Contribute to micro-learning content including short-form video training.

4. Cross-Platform Support

• Provide senior-level support across CSC platforms including:
  Open Asset MyWorkspace and the Manuals Drive.
• Act as a Reviewer (QC) and Author on selected platform projects aligned with CSC team allocations.

5. Ad Hoc Projects

• Support additional CSC initiatives as required based on team priorities and capacity.

What Were Looking For

Skills & Attributes

• Exceptional attention to detail and accuracy
• Advanced Microsoft 365 proficiency with strong working knowledge of emerging tools (Copilot Loop Planner Teams)
• Confident trainer and facilitator able to simplify technical concepts for diverse audiences
• Strong written communication and documentation skills
• Proven experience in a senior administrative or operational role ideally involving systems or knowledge management
• Excellent communication skills (written and verbal) with adaptability across audiences and companies
• Strong time management and prioritisation skills
• Ability to work proactively in a fast-paced environment
• A positive collaborative and helpful mindset
• High levels of professionalism accountability and ownership
• Receptive to feedback and direction from multiple stakeholders
• A genuine sense of pride and dedication to quality work

Requirements

• Minimum 5 years experience in an administrative operational support or systems coordination role
• Grade 12 / NQF 4
• A relevant tertiary qualification is advantageous
• Advanced practical experience in Microsoft 365 with strength in Copilot Teams SharePoint Loop and related tools
• Proven experience authoring training materials SOPs or user guides
• Demonstrated experience facilitating training workshops or learning sessions
• Excellent written and verbal communication skills
• Strong organisation and time management ability
• High level of accuracy and attention to detail
• Comfortable working across two companies with distinct teams and cultures
• Ability to work remotely when required
  (minimum: symmetrical 20 Mbps upload/download internet speed)

Why This Role

This is a unique opportunity to sit at the centre of how two leading design studios work. shaping how people collaborate share knowledge and use technology to deliver better outcomes.

Youll play a high-impact role working closely with senior stakeholders while driving meaningful improvements across systems training and day-to-day operations.