Customer Service Representative

Position:Customer Service Representative

Location: Remote: LatAm/SA

Work Schedule: 8am-6pm EST

Salary:Market Related

About the Company

Our Client is a growing landscaping company based in North Florida specializing in both commercial and residential lawn care and landscaping services. The company primarily serves commercial clients which make up roughly 70% of the business alongside a growing residential customer base. As the business continues to grow the team is looking to add a high-level Customer Service Representative who can become the front line of communication for inbound leads and existing customers. This person will play a critical role in representing the brand handling inbound inquiries coordinating customer communication and helping convert new opportunities into scheduled on-site consultations for the field team. This is a customer-facing role requiring excellent spoken and written English strong communication skills professionalism responsiveness and a genuinely positive attitude toward helping customers. The ideal person is energetic proactive organized and excited to grow with a fast-moving service business.

This role is ideal for someone who genuinely enjoys speaking with people and takes pride in creating excellent customer experiences.

The Opportunity

This role will primarily focus on:

• Handling inbound lead calls generated through Google Ads
• Communicating with customers via phone SMS email and chat
• Scheduling and coordinating on-site consultations
• Supporting customer service inquiries and escalations
• Updating and managing CRM workflows
• Dispatching and coordinating with the domestic field team

The ultimate goal of the role is to ensure every inbound lead and customer interaction is handled professionally efficiently and with a high level of care.

What Success Looks Like

The ideal candidate is:

• Friendly upbeat and confident speaking with customers
• Highly fluent in English with minimal accent barriers
• Organized and detail-oriented
• Comfortable multitasking in a fast-paced environment
• Excited about customer communication
• Able to de-escalate upset customers professionally
• Responsive and proactive
• Comfortable learning new software and systems
• A strong representative of the companys brand and culture

Core Responsibilities

• Inbound Lead Management
• Answer all inbound calls from prospective customers
• Respond to leads generated through Google Ads and other marketing channels
• Qualify customer needs and gather relevant property information
• Schedule in-person consultations for the North Florida field team
• Ensure smooth communication from first inquiry through scheduling

Customer Service & Communication

• Handle customer questions concerns and escalations professionally
• Communicate with customers via:
• RingCentral phone system
• Email
• SMS/text messaging
• Live chat (when applicable)
• Follow up with customers regarding appointments scheduling and service updates
• Maintain a professional and friendly tone across all communication channels

CRM & Dispatch Coordination

• Update customer records and communication logs in Jobber CRM
• Dispatch and coordinate jobs with the domestic operations team
• Ensure customer information is accurate and up to date
• Track lead statuses and appointment outcomes

Administrative Support

• Assist with general customer communication workflows
• Maintain organized records and notes
• Escalate issues internally when necessary
• Support operational efficiency across the customer service process

Required Qualifications

• Excellent spoken and written English
• Strong customer service or call center experience
• Professional phone presence
• Strong communication and interpersonal skills
• Ability to work full-time U.S. Eastern business hours
• Reliable internet and quiet work environment
• Comfortable handling both happy and frustrated customers

Strongly Preferred

• Experience in customer support dispatch scheduling or appointment setting
• Experience using RingCentral or similar VOIP systems
• CRM experience
• Experience supporting home service landscaping construction or service-based businesses

Nice to Have

• Familiarity with Jobber CRM
• Experience handling inbound sales inquiries
• Experience with SMS/chat customer communication

Training & Support

The person hired into this role will receive hands-on training directly from the owner along with support from other team members. The company already has strong operational knowledge internally and is looking for someone who can learn quickly absorb feedback and become a dependable long-term member of the team.

Ideal Personality Fit: We are looking for someone who is:

• A go-getter
• Positive and energetic
• Excited to communicate with customers daily
• Comfortable taking initiative
• Reliable and consistent
• Eager to grow within the business
• Proud to represent the company professionally

This is not a passive support role the right person will become an important extension of the business and a trusted voice of the company for both new and existing customers.

Required Experience:

Unclear Seniority