We are currently seeking a Software Support Technician Consultant to join our team at Ctrack.

About the Role

Are you a natural problem-solver who loves diving into software ecosystems hunting down bugs and making technology work seamlessly We are looking for a driven Software Support Technician to join our team!

In this role you wont just be closing ticketsyou will be the backbone of our software integrity. You will manage maintain and optimize our core applications while acting as a tech champion for our team. If you have a solid foundation in IT support a knack for automation and love translating tech-speak into friendly advice we want to hear from you.

What Youll Do (Key Responsibilities)

• Deep-Dive Troubleshooting: Diagnose resolve and document complex software glitches bugs and performance bottlenecks.
• Deploy & Optimize: Install configure and upgrade diverse operating systems (Windows macOS Linux) and business-critical software across devices and servers.
• Keep Us Secure: Perform routine system maintenance security patching and updates to ensure peak performance and ironclad security.
• Empower Our Users: Provide top-tier Tier 1 and Tier 2 technical support via our help desk phone or in-person with a customer-first mindset.
• Build the Knowledge Base: Create clear user-friendly documentation troubleshooting guides and FAQs for both internal tech teams and end-users.
• Test & Validate: Get hands-on with manual and automated software testing to validate features before they go live.

What We Are Looking For (Requirements)

• Education: An Associates or Bachelors Degree Diploma or Higher Certificate in Information Technology Computer Science or a related field.
• Experience: 13 years of hands-on experience in technical support desktop support or a junior IT technician role. (Bonus points if you are already a master of ticketing/CRM systems!)
• Certifications: CompTIA A CompTIA Network Microsoft Modern Desktop Administrator (MDA) or similar vendor certifications are highly advantageous.

Technical Toolkit:

• Proficiency across Windows macOS and Linux environments.
• Foundational knowledge of network protocols (TCP/IP DNS) and endpoint security.
• Basic familiarity with SQL to run queries and troubleshoot data errors.
• A passion for efficiencybasic scripting skills (PowerShell Bash Python) to automate repetitive tasks is a massive plus.

Why Youll Love Working With Us

Growth Mindset: We value autonomy and proactivity. Youll have the space to recommend process improvements and elevate how we handle IT.

Collaborative Culture: Youll work closely alongside developers engineers and broader IT teams expanding your technical scope daily.

Impact: Your work directly keeps our operations running smoothly and efficiently.

Closing Date: 11 June 2026 at 16:00