Rooms Technician

THE MISSION

Youre the person who keeps Mama running smoothly behind the scenes making sure every room fixture and technical detail works exactly as it should.

As our Rooms Technician youre hands-on solution-focused and always ready to jump in. From a flickering light to a stubborn AC unit you make sure our guests experience nothing but comfort even when they never see the work behind it.

You dont just fix things you keep Mamas world moving.

HERES WHAT YOULL BE RESPONSIBLE FOR

Technical Troubleshooter

• Carry out preventive and corrective maintenance across guest rooms and related areas
• Respond quickly to technical faults and guest room maintenance requests
• Diagnose and resolve issues across electrical plumbing HVAC carpentry and general building systems
• Ensure all repairs are completed safely efficiently and to a high standard

Guest Comfort Guardian

• Ensure guest rooms are fully operational comfortable and presented to brand standards
• Attend to maintenance requests promptly and professionally
• Minimise room downtime and support a seamless guest experience
• Work discreetly and respectfully when entering occupied rooms

Preventive Maintenance Pro

• Complete scheduled inspections and preventive maintenance programmes
• Identify potential issues before they become guest-impacting problems
• Maintain accurate records of completed works faults and follow-up actions
• Escalate major technical concerns to the Engineering team

Team Player

• Work closely with Housekeeping Front Office and Engineering to resolve room-related issues
• Communicate clearly on outstanding repairs and room status
• Support the wider Engineering team with day-to-day operational requirements
• Be a reliable and approachable point of contact for colleagues across the hotel

Safety & Standards Champion

• Follow all health safety and environmental procedures
• Ensure maintenance work is carried out in line with hotel standards and local regulations
• Use tools equipment and chemicals safely and responsibly
• Maintain a clean and organised work area

Qualifications :

MADE FOR YOU ONLY IF

• You have previous Engineering / Maintenance experience in a hotel or hospitality environment
• You have hands-on experience maintaining guest rooms and hotel facilities
• You have good knowledge of electrical plumbing HVAC and general maintenance
• You are practical hands-on and confident troubleshooting technical issues
• You have a strong eye for detail and take pride in getting things right
• You understand that speed matters when a guests comfort is involved
• You are organised reliable and able to prioritise multiple maintenance requests
• You communicate clearly and work well with different departments
• You take health safety and compliance seriously
• You are comfortable working in a fast-paced high-energy hotel environment

YOUR LITTLE EXTRAS

• Pre-opening hotel experience Big plus
• Experience with lifestyle design-led or luxury hospitality brands
• Knowledge of hotel engineering systems and maintenance software
• Multi-skilled across several technical disciplines
• Youre naturally curious and enjoy figuring out how things work
• You bring a hands-on can-do Mama attitude calm under pressure quick to respond and always ready to get stuck in

WORK AUTHORISATION

• Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

Additional Information :

Next were sure you know the tune :

• First melody: At Mama no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

No

Employment Type :

Full-time