Guest Relations Jobs in South Africa

DescriptionPOSITION SUMMARYRespond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities services room features and local areas...

DescriptionPOSITION SUMMARYCheck figures postings and documents for correct entry mathematical accuracy and proper codes. Organize secure and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Record store and/or analyze information usin...

DescriptionPOSITION SUMMARYCheck figures postings and documents for correct entry mathematical accuracy and proper codes. Organize secure and maintain all files records cash and cash equivalents in accordance with policies and procedures. Record store access and/or analyze computerized financial inf...

DescriptionPOSITION SUMMARYPerform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing copying). Prepare sales-related documents throughout the sales process (e.g. proposals contracts or banquet event orders). Promote awareness of brand image internally and e...

DescriptionContact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Determine and give compl...

DescriptionPOSITION SUMMARYSupply guests/residents with directions and information regarding property amenities services and hours of operation and local areas of interest and activities. Contact appropriate individual or department (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss...

DescriptionPOSITION SUMMARYMeet group coordinator/host(ess) prior to functions make introductions and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information determine proper set up timeline specific guest needs buffets action stations t...

DescriptionPOSITION SUMMARYGreet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities services and hours of operation and local areas of interest and activities. Identify and explain room features to guests (e.g. use of...

DescriptionPOSITION SUMMARYGreet guests and inform them of property amenities services and hours of operation and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and fro...

DescriptionPOSITION SUMMARYAssist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Process all reservation requests changes and cancellations receiv...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are em...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are em...

DescriptionPOSITION SUMMARYPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills daily physical hazard/safety inspections investigations interviews and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize monit...

DescriptionPOSITION SUMMARYProcess all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes document excepti...

DescriptionPOSITION SUMMARYRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment including cleaning and lubrication. Visually inspect tools equipment or machine...

DescriptionPOSITION SUMMARYRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment including cleaning and lubrication. Visually inspect tools equipment or machine...

DescriptionJOB SUMMARYResponsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related r...

DescriptionJOB SUMMARYReporting to the Director of Human Resources The Learning and Development Manager drive company values and philosophy and ensures all training and development activities are strategically linked to the organizations mission and vision. Working with property leadership to identi...

DescriptionJOB SUMMARYThe Development Chef is responsible for the research creation testing and implementation of innovative commercially viable menu concepts across all hotel food outlets. This role drives culinary excellence consistency brand alignment cost control and revenue growth across Breakf...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire are e...