User Engagement Advocate

Location: Hybrid or Office-Based - Singapore

Position Summary:

Weare looking for a User Engagement AdvocateSMB who can help us nurture and grow our SMB & e-commerce customer base. You will have the opportunity to build andmaintainrelationships with ourusers andultimately ensurethey continue to realize the value of our products through contract growth and renewal. Come join our awesome team and be part of a passionate groupthatscreating something special within our user base.

Responsibilities:

• Customer Growth: Take the lead in driving account growth focusing on expanding our ever-growing SMB user base.

• Take ownership of their post-purchase journey from adoption to expansion.

• Activelyseekout new opportunities from the existing customer basewiththe helpofupsellingandcross-selling.

• Relationship Building: Get to know our users as thoroughly as possible. From onboardingonwards itwould bethe first point of contact.

• Develop and nurture strong long-lasting relationshipsplant seeds for future bridge between user needs and our solutions!

• Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions craft impactful recap emails or find ways to build new relationships.

• Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint.

• Work with our Product team to provide feedback and explore and deliver solutions.

• Work with our Marketing team to build user advocacy.

• Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth.

• You mayrequiretravellingto user sites for meetings support and engagement

Qualifications:

• 2 to 5 years of experience in customer success account management or sales function.

• Ability to prioritize tasks in a fast-paced environment without compromising the quality of work.

• Excellent active listening skills written communication skills and the ability to effectively present written and verbal information to users and prospects via phone and email.

• Knowledge of customer success powerBIand/or Salesforce is a plus. Passionate about providing users with a positive experience.

• Ability to problem solve and propose solutions using data to drive decisions. Self-motivated and results-oriented with the ability to work independently and as part of a team.

What We Offer:

• A great Team and culture please seeourcolleague video.

• An exciting career as an integral part of a world-leading software company providing solutions for architecture engineering and construction - watch thisshort documentaryabout how we got our start.

• An attractive salary and benefits package.

• A commitment to inclusion belonging and colleague wellbeing through global initiatives and resource groups.

• A company committed to making a real difference by advancing the worlds infrastructure for better quality of life where your contributions help build a more sustainable connected and resilient world. Discover our latest user successstoriesfor an insight into our global impact.