Technology Support Associate

About the role:

The CrowdStrike Information Technology Service Desk Team is looking for a Junior IT Systems Administrator to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate implement troubleshoot problem solve and enhance the ITSD Teams support systems and operational responsibilities.

This is an opportunity to work in a dynamic robust fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge constantly learning new technologies and processes solving difficult problems coming up with creative and unorthodox solutions and thinking well on their feet.

What Youll Do:

• Serve as a front-line Service Desk support technician to provide prompt and effective technical support to CrowdStrike internal users through various channels including service tickets email chat and in-person.

• Troubleshoot hardware software and network-related issues ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required.

• Document incidents solutions and procedures accurately and maintain a knowledge base for future reference.

• Ensure compliance with IT policies procedures and security standards.

• Install configure and maintain computer systems software applications and peripherals while implementing security best practices and controls.

• Assist in managing user accounts permissions and access rights across various systems and applications with a strong emphasis on identity and access management principles.

• Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills.

• Prepare new hire hardware for deployment and responsible for running weekly new hire orientation.

• Follow ITIL best practices for incident management service management problem management and change management.

• Support and maintain network printers scanners and other peripheral devices.

• Assist with the setup and support of audio-visual equipment for meetings and presentations.

• Provide excellent customer service ensuring a positive and professional experience for end-users.

• Assist with tasks as assigned by the manager which may involve providing support to other areas of the business as required.

What Youll Need:

• Excellent customer service skills with the ability to communicate technical information to non-technical users effectively.

• Ability to work well both independently and collaboratively within a team environment.

• Experience with the following applications: Zoom Slack Okta Confluence JIRA ServiceNow.

• Basic knowledge of Active Directory or other directory services.

• Basic understanding of network protocols concepts and remote access technologies (DNS DHCP TCP/IP).

• Strong problem-solving skills and the ability to learn new technologies quickly.

• Familiarity with Windows macOS operating systems and Office Suite. Knowledge of Linux is a plus.

• A collaborative team player with the willingness to learn and grow in a fast-paced IT and information security environment.

• Good oral and written English communication skills strong interpersonal skills.

Preferred Skills:

• Solid technical knowledge of computer hardware operating systems and software applications.

• Proficiency in troubleshooting hardware software and network connectivity issues.

• Familiarity with virtualization technologies (e.g. VMware Hyper-V) and experience with network protocols firewalls routers and switches.

• Ability to prioritize tasks effectively and manage multiple service desk tasks simultaneously.

• Detail-oriented with a focus on delivering high-quality support and maintaining accurate documentation.

• Proactive mindset with a passion for learning and staying updated on technology trends.

• Knowledge of information security principles concepts and best practices.

Location: Singapore Onsite

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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