End User Support Engineer
Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role and Responsibilities
- Provide assistance knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems
- Technical support to Desktop Local Area Network (LANWiFi) and all business applications.
- Perform system changes and developments to any of company systems and applications to agreed standards and timescales.
- Install standard business desktop/laptop Images to an agreed standard.
- Configure and install appropriate hardware/software to the users desktop in a professional manner and timescale in order to meet business needs.
- Provide basic hardware/software configuration fault finding and problem resolution.
- Conduct routine maintenance monitoring and administration on IT systems hardware network and business applications.
- Supporting IT projects/initiatives
- Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk Telecoms provision and support.
- Answer technical queries and meet operational service levels
- Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.
- Work as a team member and share knowledge with colleagues.
- Work to agreed personal development plans to broaden the skill range available for all systems and application areas.
- Generate KPIs and reports to publicise and share details on the IT service and IT activities.
- Provide user training hints and tips and other user assistance as required on companys systems and applications.
- Provide purchasing advice to and purchase IT equipment on behalf of the business place orders and manage the stock of IT equipment and spares.
- Be available to support the business during out of core hour working time.
- Overall management and delivery of Unified Communication Telephony Audio Visual and Video Conferencing products/solutions.
- Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.
- Infrastructure to ensure optimal service delivery..
- Manage incidents and requests from customers.
Job requirements
- A sound range of IT skills which need to be kept up to date in line with IT developments in the business.
- Have a basic understanding of the desktop and LANWiFiWAN technical domains involving familiarity with a wide range of environmental components and support tools.
- Good knowledge of computer hardware Windows and Mac operating systems and software applications
- Good understanding of mobile / smart devices Android and iOS
- Good working knowledge of video conferencing platforms Zoom Teams
- Good working knowledge and experience in managing Office365 and Azure
- To demonstrate the ability to acquire and apply new technical knowledge be able to work without close supervision.
- Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation
- The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications
- The ability to work within a team and be willing to share learning and to learn from others.
- Possession of good verbal and written communication skills.
- Maintain good personal skills and an ability to cope with potential conflict.
- Security clearance
Qualifications and Experience
- IT / engineer related diploma from polytechnic or degree from university
- Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
- ITIL Foundation V4 would be beneficial
- Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
- Familiarity with professional development standards
- Thorough knowledge of IT products and the marketplace
- Maintaining a good network of contacts within IT and within the business
- It is beneficial to have experience in the following technical support areas Windows operating systems LAN / WiFi / WAN Office 365 Office products Outlook Internet Web Browsers Zoom and conferencing.
- Technical working knowledge of on premise and/or hosted contact center solutions features and capabilities IVR and common business call flow.
Required Skills:
End User Support Engineer
Required Education:
degree / diploma
