Supervisor, Cross Border

The incumbent is responsible to oversee daily cross-border freight operations between Singapore and regional markets. The role is responsible for coordinating transportation customs clearance shipment tracking compliance and operational performance while ensuring timely and cost-effective delivery for customers.

Supervise daily cross-border freight forwarding operations.
Managing the daily end-to-end road freight operations including planning scheduling and monitoring cross-border truck movements.
Plan coordinate and execute cross-border road freight shipments for both FTL and LTL with the objective of optimizing routes schedules and cargo loads to improve efficiency and reduce costs.
Liaise and coordinate with transporters drivers and warehouse team for pickup and delivery arrangements.
Prepare and verify shipping documentation (e.g. permits invoices packing lists customs declarations).
Application for local and overseas customs permits for cross-border trucking.
Ensure compliance with Singapore and the relevant countrys customs regulations and cross-border requirements.
Effectively monitor shipment status and proactively resolve delays clearance issues or operational disruptions.
Communicate with customers on shipment updates delivery schedules and exceptions.
Coordinate with internal departments including operations and customer services to ensure smooth operations.
Maintain accurate records of shipments costs and documentation.
Support billing processes including cost verification and invoice preparation.
Build and maintain relationships with vendors and Manage supplier relationships to develop strategic partnerships.
Track KPIs such as transit time delivery performance cost control and customer satisfaction

Requirements

- Possess effective communication and interpersonal skills.
- At least 4 years of experience in freight forwarding or cross-border trucking operations.
- Good knowledge of SingaporeMalaysia cross-border procedures and customs regulations.
- Knowledge of TradeNet and/or customs declaration systems.
- Strong coordination and problem-solving skills in a fast-paced environment.

- Possess Tertiary qualifications.
- Knowledge of HS codes and tariff classifications.
- Familiarity with GPS tracking systems or transport management systems (TMS).
- Knowledge freight costing and pricing.

Required Experience:

Manager