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Strategic Key Account Manager

ShopBack

Job Location:

Singapore - Singapore

Monthly Salary: Not provided by the employer

Posted: 9 September 2026 (8 days ago)

Application Deadline: 15 December 2026

Vacancies: 1 Vacancy

Job Summary

Our Journey

The ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 20 million active members across 13 2025 the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding ShopBack is dedicated to saving members money and time and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014 ShopBack now powers over US$5.5 billion in annual sales for over 20000 online and in-store partners and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings ShopBack continues to create value for both members and merchants. Notably its payment solution ShopBack Pay offers members a convenient and rewarding payment option at checkout.

About the Role

Youll own a portfolio of high-value merchant accounts growing whats there and hunting for new partnerships. This role blends account management with commercial acumen - your edge is understanding merchant budgets seeing where deals can be unlocked and crafting custom solutions that go beyond standard packages.

Built for someone with hustle commercial instinct and the drive to close.

What Youll Own

Portfolio growth. Own revenue GMV and Ads targets across your accounts and the plan for how you hit them through campaign and account planning and consistent on-time delivery.
Commercial negotiation. Negotiate commission rates pitch Ads packages and secure co-marketing budgets. Build the business case defend the margin close the deal.
New partnerships. Map the whitespace in your categories prioritise the merchants worth pursuing and land them from first outreach to closed deal.
Tailored solutions. Understand each merchants budget cycle internal targets and constraints then design proposals that go beyond the standard package and still hold up commercially on our side.
Campaigns end to end. Pitch launch monitor and report acting on the numbers mid-flight rather than after. Then use the results to earn the next larger commitment.
Account health. Stay on top of tracking issues reconciliation queries and day-to-day operational fixes to support commercial conversations.
Cross-functional delivery. Work with Operations Marketing and Business Intelligence to scale whats working from one account into a category-wide play.

What Were Looking For

Must-have:

34 years in ecommerce affiliate or fast-paced B2B/sales environments
Proven ability to understand client budgets and craft custom solutions (not just sell standard packages)
Commercial instinct with hustle - self-starter who thrives under pressure and delivers results
Strong communication and analytical skills
Proficiency in English and AI tools to improve workflows

ShopBacker Traits

Agency - We take ownership and act rather than waiting for permission. When somethings blocking progress we find a way through it and follow through until its done.
Judgement- We aim for high-impact decisions not just easy wins and we put the bigger picture ahead of individual interests. That means moving quickly and confidently while staying thoughtful about when a call really matters.
Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
Tenacity - We stay in it when things get hard keeping a level head under pressure. We debate openly before deciding then commit fully and support each other along the way.

Whats in it for ShopBackers

Career growth opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on performance.
Candid open and collaborative culture where feedback is valued.

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications analyse resumes match candidates to roles generate interview notes and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully securely and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!

Required Experience:

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