Strategic Client Director, APAC

Position Title:Strategic Client Director APAC

Business Unit:Clinical Supply Services

With 9 facilities in the US EU and Asia/Pacific region and more than 50 depots covering 6 continents Catalent Clinical Supply Services has a robust network built around flexible and integrated service offerings for pharmaceuticals in clinical trial phases I-IV. We provide reliable service and deep expertise in global supply chain and clinical supply management that will speed your drug to market.

I. Position Summary

We are seeking a motivated and driven Strategic Client Director to join our Project Delivery team and support the development growth and management of strategic client relationships across the Asia Pacific region. This role owns early-stage client engagement through to opportunity conversion and handover shaping high value clinical solutions and establishing trusted long term partnerships.

The Strategic Client Director independently manages a portfolio of growth and strategic accounts with endtoend accountability for the clinical commercial relationship. The role focuses on building credibility and trust with decisionmakers influencers and operational stakeholders while guiding clients through the full CSS customer journey. Success in this role requires strong strategic and project management capability the ability to navigate complex stakeholder environments and close collaboration with crossfunctional teams to progress opportunities close deals and position Catalent as a preferred strategic partner.

II. Responsibilities:

The responsibilities can be broken down into three major areas:

Strategic Client Leadership

• Act as sponsor and primary relationship steward for assigned strategic clients delivering a conciergelevel partnership experience.
• Build trusted multilevel client relationships with clear governance communication and escalation pathways.
• Serve as the senior escalation point and voice of the customer ensuring alignment timely action and confident issue resolution.
• Lead client governance forums including Executive Business Reviews QBRs quality reviews and strategic workshops with accountability for actions KPIs and outcomes.
• Provide concise seniorlevel reporting on client health risks opportunities and performance trends.

Early Commercial Engagement & Account Growth

• Lead early scientific operational and strategic discussions to shape feasible highvalue client solutions.
• Guide protocol feasibility reviews and early operational planning to accelerate client decisionmaking and study startup.
• Partner closely with Business Development on early engagement inputs proposals and contracting readiness for complex or strategic opportunities.
• Provide sponsorspecific guidance to internal teams to ensure proposals commitments and delivery models align with client expectations.
• Identify and advance expansion crossservice and global growth opportunities in partnership with BD and Operations.
• Maintain early engagement standards playbooks and valuetracking mechanisms to ensure consistency and measurable impact.

Delivery Oversight & Operational Excellence

• Ensure seamless transition from preaward to delivery maintaining continuity and client confidence.
• Provide strategic oversight of delivery performance anticipating and resolving risks that could impact partnership health or outcomes.
• Align influence and coach crossfunctional teams to execute strategic account and client partnership plans.
• Support development of forwardlooking project management resource and capability plans to meet current and future client demand.
• Maintain strong knowledge of Catalents service portfolio industry trends and competitive landscape to inform strategic decisions.
• Undertake additional leadership responsibilities as required to support enterprise and client success.

Education and Experience:

• Bachelors degree in a relevant scientific subject area or equivalent.
• 8 years of experience in client-facing project management or customer services within the pharmaceutical and/or life sciences industry
• Experience with clinical trials preferred
• Fluent in English
• Fluent in Mandarin would be considered an advantage
• Indepth knowledge of the pharmaceutical biotechnology research and clinical development landscape.
• Strong understanding of clinical services business models and endtoend clinical program execution.
• Comprehensive knowledge of the drug development lifecycle including regulatory pathways and filings.
• Demonstrated ability to lead influence and collaborate effectively within complex crossfunctional and multidisciplinary environments.
• Proven capability to manage prioritize and deliver multiple initiatives simultaneously in a fastpaced performancedriven environment.
• Proficiency in Microsoft Office applications including Microsoft Project.
• Ability to work independently under pressure with strong judgment agility and effective multitasking skills.
• High sense of urgency strong attention to detail and a clear resultsoriented mindset.
• Strong customer focus with extensive customerfacing experience and a demonstrated commitment to meeting and exceeding client expectations.
• Collaborative and inclusive leadership style with the ability to align diverse multinational teams toward shared objectives.
• Continuous improvement mindset with a focus on process efficiency quality and scalable ways of working.
• Willingness and ability to travel as required to meet the responsibilities of the role.

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer including disability and veterans.

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