Specialist, Product Rollout (Subscription & Loyalty)

We are seeking a dynamic Specialist Product Rollout (Subscription & Loyalty) to support both our in-house marketing suite and high-impact retention levers of subscriptions loyalty and partnerships. You will lead various product GTM enablement initiatives - go-to-market business plans User Acceptance Testing (UAT) product documentation marketer training & engagement product hyper-care and problem troubleshooting. 

You will be part of the bigger Product Deployment team handling 15 markets across APAC & EU. As the liaison between regional/local marketing stakeholders and our product teams you will also be responsible for consolidating business needs building structured business cases and ensuring the smooth execution of go-to-market (GTM) initiatives across multiple functions and geographies.

Responsibilities

Product GTM & Playbooks

• Understand customer preferences market nuances and business goals to structure GTM playbooks and align stakeholders on how to launch and operate the product
• Lead the cross-functional rollout of product initiatives for regional and local teams across operations finance legal PR and marketing
• Coordinate timelines resources and communications to ensure readiness across all teams.
• Build business pitch templates and presentation decks for the Partnerships team to easily replicate and use when pitching our loyalty/partnership capabilities to external brands

Product Discovery & Utilisation

• Engage with local business stakeholders and regional teams to gather product feedback identify customer pain points and refine feature requests.
• Translate marketing opportunities & operational challenges into structured business cases for the product team.
• Drive adoption and effective utilization of product tools within the designated scope

Product Launch Support - UAT & Troubleshooting

• Own the end-to-end launch process for all new features for subscriptions loyalty and partnerships - including working with external partners to scope partnership integrations manage projects and support launches
• Lead user-acceptance-testing (UAT) for launches including planning simple test cases simulating environments to test product functionality and supporting on troubleshooting problems during product hypercare phase

Stakeholder Management

• Act as the primary point of contact between the product and regional teams
• Maintain alignment across stakeholders through regular updates and checkpoints
• Track and report on rollout performance adoption and feedback

Qualifications :

• 24 years of experience in product operations/support product marketing or user growth operations roles in a multi-region or global company
• Understanding or interest in consumer app growth programmes (eg. subscriptions loyalty or vouchers) and an appreciation of the modern mobile app growth stack including MarTech tools like CRM segmentation experimentation & AB testing
• Strong business acumen to understand how partnerships work and the related sales cycle - how partnerships are negotiated building for partnership success and the related tech discovery and integration process 
• Highly organized and detail-oriented; able to manage multiple dependencies and ensure alignment with operational requirements
• Strong execution focus in a technology-driven organisation - able to learn quickly how internal tools and platforms operate configure & test scenarios deploy product effectively across different markets

Remote Work :

No

Employment Type :

Full-time