Social Worker

The SHECARES Centre an initiative by SG Her Empowerment Limited is Singapores only dedicated support centre offering trauma-informed care and coordinated pathways for all survivors (children youth men and women) of online harms including impersonation cyberbullying image-based sexual abuse and doxxing.

We provide a safe confidential environment for survivors navigating their healing journeys through our helpline textline and face-to-face partnership with Pro Bono SG we also offer pro bono legal support. Where needed we guide survivors through reporting processes with law enforcement and social media platforms.

Beyond direct support SHECARES connects individuals with community resources conducts public education and delivers training for community partners. Our work is embedded in SHEs broader advocacy and research mission meaning this team contributes to sector-wide change not just individual cases.

About the Roles

We are hiring for two permanent positions. Both roles centre on direct survivor support through case management crisis intervention and community coordination. The Senior role additionally takes on supervisory responsibilities and contributes to service development.

Candidates will be assessed and placed at the appropriate level based on experience and suitability.

1. Social Service Executive/ Social Worker

Case Management & Client Support

• Provide direct support to clients via helpline and textline.
• Conduct initial assessments and develop individualised care or intervention plans in collaboration with clients counsellors and relevant stakeholders.
• Coordinate referrals to legal psychological medical and community services including with ProBono SG for legal clinics.
• Guide clients through reporting processes with law enforcement and social media platforms.
• Ensure proper case documentation adherence to protocols and compliance with data protection requirements.

Centre Operations

• Coordinate appointments client follow-ups and daily workflow within the centre.
• Assist in implementing operational procedures to ensure efficient service delivery.
• Support the Senior Social Service Executive in case coordination and programme activities.

Partnerships Community Engagement & Education

• Participate in public education and outreach activities on online harms.
• Collaborate with community partners and agencies to ensure holistic support for clients.
• Contribute to advocacy efforts and work alongside SHEs research team where relevant.

2. Senior Social Service Executive/ Senior Social Worker

All responsibilities of the Social Service Executive role plus:

Case Management & Client Support

• Oversee and manage complex cases ensuring trauma-informed and client-centred practice throughout.
• Provide guidance to social service executives and interns on case management and crisis interventions.
• Conduct comprehensive assessments develop individualised care or intervention plans and coordinate care for clients requiring multi-agency support.

Centre Operations

• Develop review and implement operational procedures and service guidelines to enhance quality and efficiency.
• Monitor case trends and provide input to strengthen centre protocols and interventions.
• Ensure a safe welcoming and professional environment for clients and staff.

Partnerships Community Engagement & Education

• Represent the centre at inter-agency meetings case conferences and sector engagements.
• Work closely with community partners agencies and stakeholders to coordinate holistic support for clients.
• Support the planning and delivery of public education training sessions and outreach initiatives on online harms.
• Work closely with the SHE team to inform sector-wide efforts.

Team Leadership

• Supervise and mentor junior staff supporting their professional development.
• Contribute to reflective practice case discussions and continuous service improvement.
• Support the Centre Lead and Assistant Manager in the smooth running of the centre.

What Were Looking For:

Personal Attributes

• Genuine passion for empowering survivors; committed to trauma-informed gender-sensitive practice.
• Able to work both independently and collaboratively in a dynamic environment.
• Strong assessment communication and problem-solving skills.
• Growth mindset open to learning and willing to explore new approaches.
• Bilingual in English and Mandarin Malay or Tamil (strong preference).

Requirements

• Degree in Social Work Psychology Sociology or a related discipline.
• Social Service Executive / Social Worker: Minimum 2 years experience in case management preferably in victim support trauma or crisis intervention. Fresh graduates with the right disposition will be considered.
• Senior Social Service Executive / Senior Social Worker: 58 years experience with demonstrated ability to supervise others and manage complex cases.
• Strong ability to build trusting therapeutic relationships with clients.
• Able to manage sensitive information and respond to crises with calm professionalism.
• Experience supporting survivors of online harms is an advantage.
• Open to Singaporean and PR only.

Location & Working Arrangements

We adopt a hybrid working arrangement. Our office is centrally located in the Holland Village area accessible by public transport.

About SG Her Empowerment (SHE) Limited

SG Her Empowerment (SHE) is an independent non-profit dedicated to empowering women and girls and supporting targets of online harms. Our vision is to create a safe and equitable tomorrow for every person to thrive. Through community engagement research strategic partnerships and advocacy SHE drives lasting purposeful change. For more information please visit .