Service Commercial Manager, APAC

Job Opportunity

• Opportunity for a commercially astute Service Commercial Manager to lead a complex portfolio of long-term service and maintenance contracts across the Asia-Pacific region.
• Ideal for an independent commercially minded professional who thrives in managing long-term product service contracts and driving profitability in a dynamic matrixed environment.
• Play a pivotal role in maximising contract performance strengthening customer relationships and delivering sustainable growth.

What you will be doing

• Own and manage a portfolio of service contracts ensuring strong understanding of terms pricing and commercial structures
• Monitor and analyse contract performance (revenue margin cash flow SLA adherence) against established KPIs
• Identify and drive opportunities for revenue growth and margin improvement (renewals upselling variations)
• Lead contract reviews with customers and internal stakeholders to ensure alignment and performance delivery
• Manage commercial mechanisms including pricing adjustments reconciliations and service credit calculations
• Drive asset-to-contract alignment and minimise revenue leakage (e.g. spare parts)
• Proactively manage risks and implement mitigation strategies across the contract portfolio
• Support sales teams with contract negotiations drafting and revisions within financial and legal frameworks
• Develop forecasts demand planning models and maintain accurate installed base data
• Drive continuous improvement initiatives focused on cost optimisation profitability and cash management
• Ensure contractual obligations are effectively cascaded across internal teams and external partners
• Contribute to the evolution of contract templates and service offerings

Qualifications :

What youll bring:

• Proven experience managing large-scale commercial/service contract portfolios in complex environments
• Strong background in long-term product service or aftermarket contracts (B2B/B2G preferred)
• Demonstrated experience managing contracts with significant value (multi-million portfolios) and delivering margin improvement
• Strong commercial and financial acumen including cost management pricing and forecasting
• Solid understanding of contract law negotiation and drafting principles
• Experience influencing stakeholders within matrix organisations
• Strong analytical problem-solving and risk management capabilities
• Experience with ERP systems (SAP or similar)
• Ability to work independently with a proactive results-driven mindset
• Excellent communication and stakeholder engagement skills

Nice to have:

• Degree in Engineering Finance Law or related field
• Experience in engineered products industrial or technical service environments
• Background in project/programme or change management
• Exposure to regional (APAC) contract management environments
• Experience contributing to service innovation and commercial strategy development

Additional Information :

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Detection nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website.

Remote Work :

No

Employment Type :

Full-time