Senior Specialist, Shops Ops Excellence

Job Ref ID: JR0086611
 

About the Role

We are looking for a data-driven operations professional with 35 years of experience in retail operations or management consulting to join the Delivery Hero team supporting Pandora across all 15 this regional role you will own end-to-end operational performance for the Q-Commerce Shops portfolio analyzing key operational datasets identifying fulfillment friction points and driving cross-functional initiatives to scale operational excellence across all regional markets.

Key Responsibilities

• Operational Metric Ownership: Monitor analyze and optimize core Q-Commerce fulfilment metrics across 15 markets focusing on Non-Seamless Fulfilment Rate (nSFR) Items Not Delivered (IND%) Item Replacement Rates Vendor Offline Rates Delivery Delays and Failed Orders.

• Data Querying & Analytics: Independently extract query and analyze operational datasets using SQL Looker Google Data Studio and advanced analytical workflows.

• AI & Automation Integration: Leverage GenAI tools (Gemini Claude) to accelerate root-cause analysis automate performance reporting and generate actionable operational insights.

• Process & SOP Optimization: Perform deep-dive root-cause analyses on order failures and develop scalable SOPs vendor playbooks and fulfilment strategies to boost store-level accuracy and replacement rates.

• Stakeholder & Project Management: Lead regional ops excellence projects across 15 Pandora markets collaborating closely with Commercial Account Management Product and Logistics teams to ensure operational readiness and alignment.

• Vendor & Partner Governance: Work with regional account managers and vendor teams to establish performance baselines track compliance and implement targeted mitigation plans for underperforming partners.

Key Competencies

• Strong analytical mindset with high attention to detail and operational discipline.

• Bias for action with the ability to turn complex operational data into clear scalable execution plans.

• Comfort working in a fast-paced multi-market environment managing competing priorities.

Qualifications :

• Experience: 35 years of experience in management consulting retail operations Q-Commerce marketplace operations or business performance analytics.
• Technical Proficiency: Hands-on expertise in SQL Looker Google Data Studio and advanced Excel/Google Sheets (XLOOKUP Pivot Tables) alongside practical application of GenAI models (Gemini Claude) for data analysis.
• Domain Knowledge: Background in retail supermarket operations or management consulting with a deep understanding of store fulfilment inventory accuracy and supply chain logistics.
• Project Governance: Exceptional project management and stakeholder management skills with a proven ability to influence multi-market cross-functional teams without direct authority.
• Education: Bachelors degree in Engineering Business Data Analytics Operations Management or a related discipline.

Remote Work :

No

Employment Type :

Full-time