Senior Program Manager

Description -

A strong program manager goes far beyond managing timelines budgets and deliverables you will act as a strategic partner and entrepreneurial lead within our global setup to operate with more clarity predictability and influence across Product R&D Engineering Business and partner teams.

As part our Global Experience Design (GxD) Operations team that manages programs across both the CPSS and OPS portfolio you will join us to drive Operational Excellence and continuously seek better ways to deliver impact.

Rather than simply executing plans you bring a clear and informed point of view actively shaping direction challenging assumptions and identifying new opportunities for value creation. You connect the dots across functions anticipate risks and market shifts and drive alignment toward meaningful outcomes.

We are seeking an experienced Design Program Manager to lead the end-to-end delivery of complex software and digital solutions programs for our global Printer portfolio. This role is responsible for driving cross-functional initiativesfrom concept through deploymentensuring alignment with business strategy customer experience goals and measurable outcomes.

You will be part of a global Operations team that has strong program management discipline with technical fluency stakeholder leadership and a track record of delivering scalable programs across multiple time zones. You will partner closely with UX leads product owners technical program managers engineering leads and business stakeholders to make sure design work starts with enough context has clear owners is tracked in the right systems and is represented accurately in program planning.

This role is critical to close recurring operational gaps
- unclear intake late or incomplete requirements weak ownership mapping design work not translated into Jira or program artifacts schedule commitments made before design estimation and missed alignment across platform product and design teams.
- turn ambiguity into a clear plan whilst partnering with various design leads and partners to arrive at an optimal way of working.

Play a critical role in Operational Excellence
- own the operating system for design execution across software and digital solution programs. This includes intake scoping prioritization support design milestone planning dependency tracking decision logging stakeholder communication and follow-through from early requirements to design review handoff engineering sizing launch readiness and post-launch learning.


Key Responsibilities

Design Intake Scope and Requirements Readiness

• Own the front door for design requests by capturing the request business goal user problem expected outcome target customer impacted platform required stakeholders and delivery timeline.
• Confirm whether requirements are ready for design to start or whether additional product technical legal privacy security or business clarification is needed.
• Partner with product owners and technical program managers before delivery dates are committed so design estimates and dependencies are included in the plan.
  

Design Planning Jira and Traceability

• Translate approved design work into clear Jira epics stories tasks or linked design deliverables in partnership with UX leads and product owners.
• Maintain visibility across design workstreams including status dependencies blockers design review timing handoff readiness and milestone risk.
• Keep design artifacts connected to program artifacts including PRDs Jira items requirements documents review notes decision logs and launch plans.
  

Cross-Functional Alignment and Escalation

• Act as a connective layer across UX Product R&D Engineering Data Business Legal Privacy Security QA and partner teams.
• Identify misalignment early especially when platform teams product teams and design teams have different assumptions about scope schedule or ownership.
• Escalate risks with clear options impact and recommendation instead of only reporting problems.
  

Design Operations and Process Improvement

• Improve how the design team works by standardizing intake planning review handoff reporting and communication practices.
• Build reusable templates for intake briefs design plans Jira handoff review notes status reporting and post-launch learnings.
• Partner with design leadership to identify workflow bottlenecks resource gaps repeated failure points and opportunities for automation.
• Support AI-enabled design operations where useful such as intake triage request tracking copy review workflows design audit support and status summarization

Program Leadership & Delivery

• Lead and manage multiple interconnected product initiatives aligned to business objectives.
• Define program scope roadmap milestones and success metrics (OKRs/KPIs).
• Oversee end-to-end delivery lifecycle (discovery design development launch optimization.
• Ensure delivery is on time within scope budget and quality targets.
  

• Develop and manage program budgets forecasts and resource plans.
• Establish governance frameworks reporting cadence and performance tracking.
• Ensure compliance with organizational standards security and regulatory requirements.

• Drive adoption of Agile/Hybrid delivery methodologies across teams.
• Ensure high-quality delivery of digital products platforms and user experiences.
• Stay current with emerging technologies (e.g. AI cloud data platforms) and recommend innovations.
  

• - Bachelors degree in any related field
  - Minimum 5 years of experience in program management project management design operations product operations or related experience in software digital product UX or enterprise platform environments.
• Strong understanding of the product design lifecycle including discovery requirements framing UX definition design iteration design review handoff implementation support validation launch and optimization.
• Working experience in the Design (or related) industry is an advantage
• Ability to manage multiple complex workstreams across time zones with clear communication structured follow-up and strong attention to detail.
• Experience with Jira Figma Microsoft 365 Teams Excel PowerPoint Miro Smartsheet. Keen interest in AI tools.
• Strong facilitation skills including the ability to clarify problems surface assumptions align stakeholders and move discussions toward decisions.
• Strong written communication skills for status updates executive summaries decision logs and design planning documents.

Preferred Certifications
Project Management Professional (PMP)

Knowledge & Skills
Accounting
Agile Methodology
Auditing
Billing
Change Management
Customer Relationship Management
Data Analysis
Finance
Key Performance Indicators (KPIs)
Marketing
Microsoft Project
Milestones (Project Management)
Process Improvement
Procurement
Project Documentation
Project Implementation
Project Management
Project Schedules
Risk Management
Subcontracting


Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

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