Senior Product Manager

Job Req Number: 114953
Time Type: Full Time

DSV Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75000 employees in more than 90 countries work passionatelyto deliver great customer experiences and high-quality services as part of the operation or in a variety of supporting roles. If you have the drive talentand enjoy responsibility well give you the support you need to explore your potential and forward your career.

About the Position:

Leading the special product VADs/White Glove for DSV Road in APAC including owning the operational responsibility and setup of related capabilities

Achieving volume targets set agreed service level / KPIs with our customers. On-time turnaround and presentation of corrective action plans.

Roles & Responsibilities:

• Define the SOP for white glove services in APAC
• Train and audit country teams for SOP compliance and safety aspects
• Be entry window subject matter expert and key spokesperson for White Glove product in APAC
• Continuously expand our service scope white glove volumes and related profitability in APAC
• Face regional customer contacts for escalations and strategic discussions
• Drive safety improvements with HSSE and country teams
• Setup control tower tasks for white glove related matters as needed
• Implement new white glove customers/business as/when applicable
• Support in solution and pricing requests/queries (where applicable) to ensure timely response to customer and increase customer satisfaction

The candidate is expected to satisfy the following criteria: -

• Distinctive experience in logistics and domestic transportation operations knowledge
• Proven track record in server rack transportation and data center logistics
• Distinctive experience in regional operations management and customer operations
• Hands-on mindset and comfortable with an agile and fast-paced work environment
• Distinctive assertiveness critical decision-making and analytical skills
• Customer-oriented and able to promote high performance culture
• Distinctive intercultural competencies
• Acts and presents easily at executive level
• Excellent people management and communication skills

Specific experience in the following areas:

• Preferably >10 years experiences in the logistics industry or in an operations or customer service environment
• Knowledge and understanding of white glove / sensitive good transport operations
• The position requires some travel internationally and the associated inter-cultural competence & global thinking and comprehensive knowledge and understanding of global integrated logistics requirements and solutions
• Language skills fluency in English (written and spoken) Chinese speaking is an advantage

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry veteran status marital status gender identify sexual orientation national origin liability for military service or any other characteristic protected by applicable federal state or local you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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