Senior Nutanix Engineer (L3)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.

The Nutanix SME (L3/L4) is a senior technical specialist responsible for providing expert-level support administration and optimization of Nutanix-based infrastructure within a managed services environment. The role focuses on ensuring the stability performance availability and security of enterprise hybrid cloud and hyperconverged infrastructure (HCI) environments through proactive monitoring incident resolution troubleshooting and continuous service improvement.

Acting as the highest level of technical escalation for Nutanix platforms the SME will work closely with clients internal engineering teams vendors and project stakeholders to resolve complex infrastructure issues implement changes support transformation initiatives and deliver contracted managed services outcomes. The role may also contribute to modernization projects involving virtualization cloud backup disaster recovery automation and infrastructure optimization.

Key Responsibilities

• Serve as the primary Level 3/Level 4 escalation point for Nutanix platform-related incidents problems and service requests.
• Provide expert administration support maintenance and troubleshooting for:
  • Nutanix AOS
  • Prism Central / Prism Element
  • AHV Hypervisor
  • Nutanix Files Objects and Volumes
  • Nutanix Calm and Automation solutions
  • Nutanix Disaster Recovery and Business Continuity solutions
• Monitor and maintain infrastructure health performance capacity and availability across customer environments.
• Investigate diagnose and resolve complex infrastructure virtualization storage compute and networking issues within agreed SLAs.
• Perform root cause analysis (RCA) for critical and recurring incidents and implement preventive measures.
• Review escalated incidents and provide timely ticket updates documentation and resolution details.
• Collaborate with vendors including Nutanix VMware Microsoft AWS and third-party technology partners for issue resolution.
• Support and execute infrastructure changes upgrades patches migrations and maintenance activities following ITIL best practices.
• Design implement and test backup recovery and disaster recovery solutions.
• Support hybrid cloud and multi-cloud integrations involving Azure AWS and private cloud environments.
• Proactively identify opportunities for automation operational efficiency and continuous service improvement.
• Develop and maintain technical documentation operational procedures knowledge articles and runbooks.
• Mentor L1 L2 and junior L3 engineers by providing technical guidance and knowledge transfer.
• Participate in on-call support and major incident management activities when required.
• Contribute to project delivery infrastructure transformation programs and new technology implementations.
• Conduct technical reviews health checks capacity planning and infrastructure assessments.

Technical Skills & Expertise

Core Nutanix Technologies

• Nutanix AOS Administration and Support
• Prism Central & Prism Element
• Nutanix AHV
• Nutanix Files Objects Volumes
• Nutanix Calm Automation
• Nutanix Flow Security
• Nutanix Leap Disaster Recovery
• Nutanix Cluster and Capacity Management
• Nutanix Lifecycle Manager (LCM)

Virtualization & Cloud

• VMware vSphere / ESXi
• VMware vCenter
• VMware SRM
• Azure Infrastructure Services
• AWS Infrastructure Services
• Hybrid Cloud Technologies
• Hyper-V (desirable)

Infrastructure Technologies

• Enterprise Storage Platforms
• Backup & Recovery Solutions (Veeam Rubrik)
• Disaster Recovery Technologies
• Windows Server Administration
• Linux Server Administration
• DNS DHCP Active Directory
• Enterprise Networking Fundamentals

Automation & DevOps

• PowerShell
• Ansible
• Terraform (preferred)
• GitLab
• Infrastructure as Code (IaC)
• Automation and Orchestration Practices

Knowledge & Attributes

• Strong troubleshooting and analytical skills in complex enterprise environments.
• Ability to independently manage critical incidents and infrastructure escalations.
• Excellent stakeholder and client management capabilities.
• Strong understanding of ITIL Incident Problem Change and Service Management processes.
• Proven ability to work under pressure in mission-critical environments.
• Strong documentation and technical writing skills.
• Ability to mentor technical teams and drive operational excellence.
• Customer-focused with a strong commitment to service quality and SLA adherence.
• Excellent communication and collaboration skills across technical and business stakeholders.

Qualifications & Certifications

• Bachelors Degree in Information Technology Computer Science Engineering or equivalent practical experience.

Preferred Certifications

• Nutanix Certified Professional (NCP)
• Nutanix Certified Advanced Professional (NCAP)
• Nutanix Certified Expert (NCX)
• VMware Certified Professional (VCP-DCV)
• VMware Cloud Provider Certifications
• Microsoft Azure Solutions Architect Expert
• AWS Solutions Architect Associate/Professional
• Veeam Certified Engineer (VMCE)
• Rubrik Certified Systems Administrator
• Red Hat or Linux Administration Certifications
• Ansible Automation Certifications

Experience Required

• 7 years of experience in Infrastructure Virtualization Cloud or Managed Services environments.
• 3 years of hands-on experience managing and supporting Nutanix HCI platforms in enterprise environments.
• Strong experience supporting business-critical production systems with 24x7 operational requirements.
• Experience in infrastructure transformation migration and cloud adoption initiatives is highly desirable.

Workplace type:

About NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with

unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.