Senior Manager, Data Center Support Services
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Job Summary
This role focuses on the operational execution of GPU network and compute infrastructure required to support large-scale AI workloads. You will help formalize how AI infrastructure build operations are delivered at sites such as JBP/FYV including the type of work being performed the ownership boundaries and which activities should remain within the build operations function versus being handled by partner teams vendors or other Oracle organizations.
You will work closely with internal teams including TPM DCBT DCO DCFE DCSO Capacity Planning Network Logistics and Deployment teams as well as external data center partners and vendors. The role requires a strong understanding of mission-critical data center operations AI infrastructure physical deployment workflows incident response and vendor coordination.
Responsibilities
Main responsibilities include:
- Define and manage the build operations model for GPU network compute power cooling and related infrastructure.
- Create clear processes ownership SLAs reporting escalation paths and operational standards.
- Oversee physical deployment from material delivery rack installation cabling TCS connection power-on validation and handover to operations.
- Ensure deployment work is completed safely consistently and in line with Oracle standards and project timelines.
- Identify deployment blockers and coordinate resolution with Oracle teams vendors logistics providers and data center partners.
- Mentor and develop DCTs shift leads site leads and fly-in support teams across JAPAC.
- Provide technical operations guidance on rack layout cabling power cooling serviceability logistics flow and build sequencing.
- Manage vendors and partners to ensure they meet Oracles safety quality timeline and process requirements.
- Improve material movement receiving staging inventory tracking store room processes and spare parts readiness.
- Support steady-state operations including maintenance break/fix incident response escalation and service restoration.
- Capture lessons learned from deployments and incidents to improve future build execution.
- Use tools such as Jira Confluence dashboards and reports to track progress risks blockers and operational readiness.
- Drive continuous improvement in deployment quality execution efficiency hardware availability and time to market.
Overall the role ensures Oracles AI infrastructure builds in JAPAC are delivered safely efficiently and consistently while building strong regional execution capability.
Qualifications
Career Level - M3
Required Experience:
Senior Manager
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
