Senior Executive IT Support

Western Digital is seeking a highly experienced Senior Executive IT Support professional to deliver white-glove highly responsive technology support to C-Suite executives and senior leadership based in Singapore.

This is a high-visibility relationship-driven role that demands exceptional technical depth executive presence sound judgment and an unwavering commitment to discretion and service excellence. As the primary IT point of contact for assigned C-Suite executives you will serve not only as a hands-on technical resource but as a trusted technology advisor anticipating needs resolving issues before they escalate and ensuring executives can operate at their highest level without technology friction.

This role is fundamentally built on trust. Technical skill alone is not sufficient. The ability to earn maintain and never compromise the trust and confidence of C-Suite executives is the single most critical success factor in this position. Candidates who cannot consistently demonstrate this quality will not succeed in this role regardless of their technical credentials.

DUTIES AND RESPONSIBILITIES

Executive Technology Support

• Provide dedicated white-glove IT support to C-Suite executives resolving technology issues quickly professionally and with minimal disruption to their day
• Serve as the primary IT point of contact and trusted technology advisor for assigned executives a person they can rely on completely every time
• Establish and maintain strong executive relationships built on reliability discretion responsiveness and consistent follow-through without exception
• Proactively identify technology risks issues and opportunities and recommend solutions that enhance executive productivity and user experience
• Conduct yourself at all times with the professionalism polish and judgment expected at the C-Suite level in person in writing and in every interaction

Device Application & Collaboration Support

• Support executive laptops desktops mobile devices applications peripherals conferencing systems AV equipment and collaboration technologies
• Troubleshoot and resolve issues across Windows and macOS environments including advanced configuration and recovery scenarios
• Support and administer Microsoft 365 Microsoft Teams Zoom Webex JAMF Microsoft Intune and SCCM
• Provide both hands-on and remote support across corporate offices executive home offices and remote locations including sites with limited or no dedicated on-site IT staff

Event & Meeting Support

• Provide on-site IT and AV support for executive meetings presentations Board of Directors meetings town halls and other high-profile business events
• Ensure technology reliability for high-stakes events with zero tolerance for failure coordinating preparation rehearsals and real-time troubleshooting as needed
• Collaborate with Communications Facilities Security and external AV partners to deliver seamless event experiences

Infrastructure & Data Center Support

• Provide hands-on technical support within data center environments including hardware troubleshooting equipment replacement and coordination with infrastructure teams
• Coordinate with internal IT teams and external vendors for escalations requiring specialized expertise

Security Documentation & Compliance

• Maintain strong security practices and protect confidential executive business and corporate information at all times treating all executive information with the highest level of care and confidentiality
• Maintain accurate up-to-date documentation of executive environments support activities and recurring issues
• Operate in alignment with ITIL processes and team support frameworks including escalation and RACI models

Availability & Travel

• Maintain flexibility to provide early morning evening weekend and global support coverage as business needs require
• Travel between Singapore locations and internationally to support executives and critical business operations

PROBATIONARY PERIOD

This position includes a formal initial probationary period that is taken seriously and evaluated rigorously. Given the nature of this role direct daily access to C-Suite executives and exposure to sensitive business information the probationary period exists to ensure the right person is placed in one of ITs most trust-sensitive positions.

The following dimensions will be formally assessed during the probationary period:

• Technical Capability: Demonstrated ability to independently resolve executive technology issues accurately and efficiently
• Executive Trust & Confidence: Evidence that assigned executives trust you rely on you and feel well-served by your support
• Professionalism & Presence: Consistent conduct communication and appearance aligned to C-Suite expectations
• Discretion & Judgment: Zero incidents involving inappropriate handling of confidential or sensitive information
• Responsiveness: Executives receive timely reliable responses every time without exception
• Proactivity: Issues are identified and addressed before they impact executive productivity
• Team Integration: Effective collaboration with global IT team members vendors and cross-functional partners

The executives you support are among the most senior leaders in the company. They operate in a high-pressure high-stakes environment and have no tolerance for technology that fails them support that is unreliable or individuals who cannot be fully trusted. Once trust is lost with an executive it is extremely difficult and sometimes impossible to recover.

Successful completion of the probationary period requires consistent performance across all dimensions above not just technical proficiency. Candidates who demonstrate strong technical skills but fail to establish executive trust maintain discretion or meet the professional standards of this role will not successfully complete probation.

Qualifications :

REQUIRED QUALIFICATIONS

• 5 years of experience in Executive IT Support VIP Support Desktop Engineering Field IT or a related enterprise IT role
• Proven direct experience supporting C-Suite executives senior leadership or other VIP users in a professional corporate environment
• Exceptional customer-service orientation with a demonstrated ability to earn and sustain the trust and confidence of executive stakeholders this is a core non-negotiable requirement of this role
• Advanced troubleshooting configuration and recovery skills across Windows and macOS platforms
• Strong working knowledge of PC and Mac hardware mobile devices peripherals and collaboration technologies
• Demonstrated experience delivering both hands-on and remote support across multiple locations simultaneously
• Experience supporting locations with limited or no dedicated on-site IT resources operating with full autonomy and accountability
• Basic to intermediate knowledge of networking concepts and troubleshooting
• Familiarity with JAMF Microsoft Intune and SCCM for device management and provisioning
• Experience supporting Microsoft Teams Zoom Webex AV systems and executive conferencing environments
• Experience or exposure to data center hardware infrastructure or hands-on technical support
• Excellent verbal and written communication skills ability to translate complex technical issues into clear concise language for non-technical executives
• Exceptional discretion and sound judgment when handling confidential and sensitive executive business and corporate information
• Polished professional presence with the composure and effectiveness to perform in high-pressure high-stakes situations
• Highly responsive proactive organized and capable of working independently with minimal supervision
• Willingness to travel domestically and internationally as required
• Flexibility to support executives outside normal business hours when the business requires

PREFERRED QUALIFICATIONS

• Experience supporting executives within a high-tech global or multinational organization
• Experience supporting VIP users across multiple locations sites and time zones
• Associates or Bachelors degree in Information Technology Computer Science Information Systems or a related field
• Experience collaborating with data center networking infrastructure security or systems engineering teams
• One or more relevant technical certifications:
  • CompTIA A
  • Microsoft Certified: Modern Desktop Administrator or equivalent
  • Apple Certified Support Professional (ACSP)
  • ITIL Foundation

Additional Information :

WD thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to WD Ethics Helpline or email .

Remote Work :

No

Employment Type :

Full-time