Senior Customer Service Executive Airfreight, Import

Location: East (Company Transport Provided at Designated Points)
Industry: Global Freight Forwarding & Logistics
Working Hours: Monday to Friday 8:45am 5:45pm

About the Company
Join a globally established logistics provider with a strong presence across international markets offering end-to-end supply chain solutions across air ocean and contract logistics. With a reputation for operational excellence and customer-centric services the company partners with multinational clients to deliver efficient and reliable freight solutions worldwide. This is an excellent opportunity to be part of a dynamic team within a fast-paced and growth-oriented environment.

Your Role
As part of the Airfreight (Import) team you will play a key role in managing inbound shipments ensuring smooth coordination from origin to final delivery while delivering high service standards to customers.

Key Responsibilities
Oversee end-to-end import airfreight shipments from pre-alert to delivery
Coordinate closely with overseas agents airlines customers and internal teams
Review and ensure accuracy of AWB/HAWB and import documentation in compliance with regulations
Ensure adherence to customs requirements and IATA guidelines
Provide timely shipment updates including delays and delivery arrangements
Coordinate cargo arrival clearance and last-mile delivery
Maintain accurate system updates and shipment records
Monitor shipments to ensure KPI targets and timely job closure
Handle billing cost verification and invoice discrepancies
Support quotation requests for import shipments when required
Ensure compliance with customer SOPs and service standards
Proactively escalate and resolve operational issues

Key Requirements
Diploma or Degree in Logistics Supply Chain or related discipline
Minimum 35 years of experience in airfreight import operations
Strong knowledge of import documentation customs clearance and IATA regulations
DGR certification will be an added advantage
Proficient in MS Office and logistics systems
Strong communication coordination and problem-solving skills
Detail-oriented customer-focused and able to thrive in a fast-paced environment
A proactive team player with a positive attitude

Interested candidates can forward their CVs in MS Word format to

Reg No. R1983718
Triton AI Pte Ltd
License no. 21C0661

Required Experience:

Senior IC