Senior Client Advisor

Senior Client Advisor Luxury Fashion
Location: Paragon Orchard Road Singapore
Industry: Luxury Fashion
Remuneration: Base salary individual commission store commission

Our client a luxury fashion house is seeking a Senior Client Advisor for its this role you will deliver a refined personalised client experience build lasting client relationships and take an active leadership role on the selling floor to drive both individual and team sales performance.

Sales & Client Experience

• Deliver specialised high-quality customer service and create memorable personalised experiences for every client
• Build and nurture long-term client relationships through genuine personal connections and CRM initiatives
• Understand each clients preferences and needs to tailor the service experience and achieve strong sales outcomes
• Demonstrate active leadership on the selling floor supporting individual and team objectives and taking accountability for sales results
• Achieve individual KPIs including sales targets Sales Per Transaction (SPT) Units Per Transaction (UPT) and conversion rate
• Assist with daily and weekly sales reporting to head office where required

Customer Service & CRM

• Acquire new clients and grow the boutiques client database
• Maintain regular contact with clients and provide timely updates to strengthen relationships

Store Appearance & Visual Merchandising

• Keep the store and stockroom clean neat and well organised at all times with products properly stored (bags in dust bags; shoes arranged by name/SKU and in size order)
• Ensure new stock is displayed and merchandised promptly and attractively

Stock Management

• Maintain an orderly stockroom for easy access when serving customers
• Record all stock transfers into and out of the store accurately to minimise stock loss

• Minimum 5 years of retail experience with luxury retail experience required
• Proficient in English as the role involves regular communication with clients
• Strong communication and clienteling skills including client engagement and CRM database management
• Independent detail-oriented and comfortable working in a fast-paced environment
• Customer-oriented with a strong service flair
• Able to work towards individual sales targets in a performance-driven environment

• Retail operating hours including weekends and public holidays
• Shift work: morning afternoon or full shifts

Interested candidates are invited to submit their resume for consideration.

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